What are the responsibilities and job description for the Customer Service Representative position at Hueman PE Talent Solutions?
Lympha Press, a leader in home compression therapy, is now offering an exciting opportunity for a Customer Service Representative in Chadds Ford, PA.
The Customer Service Representative coordinates all aspects of customer service responsibilities and functions for the company by performing the following functions.
Lympha Press is an industry-leading and award-winning organization specializing in home compression therapy products. For over 40 years, Lympha Press has produced the most well-regarded dynamic compression therapy systems and helped patients all over the world with lymphedema, venous insufficiency, and lipedema manage their condition and improve their quality of life.
Essential Functions
Answer incoming telephone calls and address patient needs, including updating status in patient case, completing patient intake, and troubleshooting basic product issues.
Respond promptly to incoming phone calls, addressing patient needs with professionalism and empathy.
Update patient records, case statuses, and intake information accurately.
Process inbound and outbound mail, including handling claim documentation and internal requests.
Support and participate in company-wide culture and engagement events.
Complete required training programs, including both in-person and e-learning modules.
Collaborate effectively with other team members, departments, and leadership.
Uphold company Mission, Vision, and Values in all interactions and tasks.
Perform other duties as assigned.
Supervisory Functions
This job has no supervisory requirements or authority.
Job Requirements and Qualifications
Education, Certificate, and Licensure
High school diploma or general education degree (GED).
Three years related experience and/or training, or equivalent combination of education and experience.
Physical Demands
Prolonged periods sitting at a desk and working on a computer.
Must be able to lift up to 10 pounds at times.
Ability to occasionally stand, walk, reach with hands and arms, and bend or stoop as needed.
Regular use of hands/fingers to operate computer keyboard, mouse, and office equipment.
Ability to see and read information on computer screens and documents.
Other Requirements
Must possess excellent verbal communication skills with the ability to multi-task and work independently.
Strong phone communication skills and ability to manage a high volume of inbound calls daily.
Knowledge of insurance guidelines and DME experience a plus.
Must demonstrate proficient ability and practical knowledge of computers, software, and other office equipment.
Ability to quickly acquire knowledge of departmental program structure, policies, and procedures.
Must have effective time management skills while working independently with minimal supervision.
Ability to understand and work with a variety of information and instructions, even when situations are not clearly defined, in order to identify problems, gather and analyze information, and make sound decisions.
Must demonstrate proficiency and productivity in a fast-paced environment with unscheduled interruptions while maintaining acceptable judgment, responsibility, and assumption for decisions, consequences, and results.
Lympha Press is always looking for hard-working, honest people who are motivated to succeed and willing to learn. Lympha Press is honored to be a certified Great Place to Work and recognized as a top employer by Philly Top Workplaces and Fortune Magazine.
At Lympha Press, we are more than a company; we are a community driven by our core values of HOPE:
- Honoring the battles and hardships people face.
- Optimizing every effort to seek solutions.
- Putting people first.
- Empowering everyone we interact with
Lympha Press has partnered with Hueman for its recruitment needs. If you are interested in learning more about a career with Lympha Press as a Customer Service Representative, apply today!
