Customer Service Representative-Bilingual

Job Title: Customer Service & Delivery Technician Company: Hudson Pharmacy & Surgical Reports To: Medical Equipment Sales Manager Supervises: None Classification: Full-Time, Hourly

General Summary: We are seeking a dedicated professional who wants to make a difference in patients' lives by seamlessly managing both in-store operations and field deliveries. This hybrid role is responsible for receiving communication from referral sources, processing orders, managing the retail showroom, and providing exceptional over-the-counter service. Additionally, this position handles delivering, setting up, and servicing medical and respiratory equipment, ensuring patients and caregivers are fully educated and comfortable with their use.

Job Responsibilities:

Customer Service & Retail Operations:

• Answers telephone inquiries and receives orders from referral sources and customers.
• Obtains proper information and documentation for all new clients.
• Performs over-the-counter sales functions, including proper handling of cash register money and servicing walk-in customers.
• Monitors market influences to ensure all retail products are priced correctly.
• Maintains the retail showroom, ensuring all products are clean, organized, and properly displayed.
• Responds promptly to client questions and resolves problems.
• Maintains open communication with clients, referral sources, and internal teams to coordinate deliveries.
• Complies with all applicable organizational policies and procedures.

Delivery & Field Operations:

• Delivers, sets up, and maintains medical equipment at the delivery address.
• Educates the patient and/or caregiver on the safe use and maintenance of all delivered items.
• Completes all necessary delivery forms and paperwork, including invoices, work orders, manifests, and logs.
• Develops and maintains a working knowledge of current products and services offered by the company, as well as all applicable governmental regulations.

Job Requirements & Qualifications:

• High school diploma or GED equivalent combination of education, training, and experience.
• Typing and 10-key skills preferred.
• Excellent organizational, communication, and customer relations skills.
• Must have a Motor Vehicle Record free from suspensions, limitations, or convictions for Major Offenses or Serious Traffic Violations as stipulated in Title 49.
• Employment is contingent upon a drug screening test and background investigation.

Physical Demands:

• Requires driving a company vehicle for a portion of the workday.
• Frequently required to walk, sit, stand, use hands to handle or feel, talk, and hear.
• Requires the ability to frequently lift, transport, and move up to 50 pounds, including patient equipment and full/empty cylinders.
• Requires contact with patients and equipment with potential minimal exposure to contagious pathogens and liquid cryogenics (e.g., liquid oxygen).

Compensation & Benefits:

• Pay: $18.00 - $22.00 per hour, commensurate with experience.
• Healthcare: Choice of three comprehensive health insurance packages.
• Employer Contribution: $500 per month contributed by the business toward selected healthcare benefits.
• Paid Time Off: Combined bank of sick time and personal days.
• Additional Benefits: Paid holidays, employee discounts, and career path management opportunities.

Employee Agreement: I understand and agree with the above job description. I have the ability to perform the essential functions of this position either with or without a reasonable accommodation. I understand my role on the company organizational chart, my professional boundaries, and know who my immediate supervisor is.

Employee Signature and Date ___________________________________________________ Supervisor Signature and Date

PART 2: really JOB ADVERTISEMENT

(Copy and paste directly into the really job description field)

Job Title: Delivery Driver & Customer Service Representative (Medical Equipment) Company: Hudson Pharmacy & Surgical Job Type: Full-Time Pay: $18.00 - $22.00 per hour

About the Role: Are you looking for a career where you can make a tangible difference in your community? We are seeking a dedicated Delivery & Customer Service Representative to join our team. In this dynamic, hybrid role, you will be the face of our business—whether you are processing orders in the showroom, setting up vital respiratory equipment in a patient's home, or educating caregivers on safe equipment use.

What You Will Do:

• Customer Support: Answer phone inquiries, process orders from referral sources, and assist walk-in customers with over-the-counter sales.
• Showroom Maintenance: Keep the retail floor organized, clean, and properly priced.
• Field Delivery & Setup: Safely deliver, assemble, and maintain medical equipment at patients' homes or care facilities.
• Patient Education: Teach patients and caregivers how to safely use and maintain their new equipment.
• Documentation: Complete delivery forms, invoices, manifests, and logs accurately.

What We Are Looking For:

• High school diploma or equivalent.
• A valid driver's license and a clean driving record (free from major offenses or suspensions).
• Excellent communication and organizational skills, with a high attention to detail.
• Physical ability to frequently lift, transport, and move up to 50 pounds (including medical equipment and cylinders).
• Must pass a contingent drug screening and background check.

Why Join Us? We take care of our team so they can take care of our patients. We offer a robust compensation package, including:

• Competitive Hourly Pay: $18.00 - $22.00/hr.
• Customizable Healthcare: Choose from 3 different health insurance packages to fit your needs.
• Generous Employer Contribution: We contribute $500 a month towards your selected benefits package!
• Flexible Time Off: A combined bank of sick time and personal days to use as you need.
• More Perks: Paid holidays, employee store discounts, and clear opportunities for career growth.

Apply today to start a rewarding career helping others in your community!

Job Type: Full-time

Pay: $18.00 - $22.00 per hour

License/Certification:

• Valid license, clean record, 10 yrs driving experience? (Preferred)

Work Location: In person

Salary : $18 - $22