NYC Connects Case Manager

Our mission is to create and sustain a strong, effective community that acknowledges and responds to the potential, achievements and interdependence of its diverse members. Rooted in and primarily focused on the Chelsea neighborhood, we seek to empower all individuals and families to achieve their highest potential, while maintaining a priority on those in economic need.

POSITION OVERVIEW: Under the supervision of the Program Manager of Manhattan NY Connects, the NY Connects Specialist is responsible for providing all participants that call and/or visit, with free and objective information about long term services and supports (LTSS). The Specialist must provide consistent, comprehensive, locally based information through the “No Wrong Door” system for individuals, caregivers, and families. 

QUALIFICATIONS: The NY Connects Specialist of Manhattan NY Connects must have at minimum; a Bachelor’s degree in Social Work and/or related field, 1 to 2 years’ experience in the health and human service field, including service areas related to long term services and supports.  The NY Connects Specialist must have proficiency in google suites and Microsoft office.  He/She/They must also have experience in answering calls in a “call center” like environment, and providing assistance over the phone.  He/She/They must possess excellent customer service skills, attention to detail, communication skills and maintain the integrity of the organization at all times.

RESPONSIBILITIES:

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  Answer calls and provide the caller assistance with long term services and support.
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  Data entry into PeerPlace for all services provided.
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  Complete weekly/monthly report on assigned deliverables.
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  Screens for benefits and entitlements, can assist with applications and advocacy around government-funded and privately funded programs.
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  Will assist in accessing services, including referral linkages to these services.
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  Will provide Person-Centered Options Counseling around client preference for services.
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  May conduct in-home client visits to assist with entitlement and benefits, grant applications and to assess clients’ social, emotional, and environmental status, as necessary.
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  Conduct outreach and public education to provide information on NY Connect services and education on long term services and support.
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  Participate in training to stay current on trends with social and human service areas.
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  Maintain complete and accurate case records and within organizational time frames.
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  Arrange for translation services, as needed, for clients.
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  Actively participate in supervision and staff meetings.
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  Work with the Program Director and Program Manager in program planning and development, including coordination of special programs or events and communication of problems or needs related to client services.
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  Provide resources to add to the Resources Directory.
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  Provide content and/or feedback on the monthly NY Connects Newsletter.
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  Perform other duties as assigned.

WORKING CONDITIONS:  Typical office environment that requires frequent sitting, standing, walking, talking, hearing & reaching. Occasional stooping, crouching, and kneeling. As well as travel to multiple locations within the five boroughs as needed.

PHYSICAL REQUIREMENTS: Occasionally lift and/or move up to 25 pounds. Frequently read printed materials and computer screens. Frequently operate a computer keyboard, mouse, & other office equipment.

As a full time employee at Hudson Guild, you will be eligible for:

• 24 Vacation Days
• 1 Floating Holiday
• 12 Sick Days
• Medical, Dental and Vision Insurance
• 403b Plan

As a NYC contracted agency all positions at Hudson Guild fall under the NYC vaccine mandate. All employees, consultants, volunteers and interns must show proof of vaccination upon hire.

Hudson Guild is an equal opportunity employer.