What are the responsibilities and job description for the Inside Sales Coordinator position at Hubner Manufacturing Corporation?
Inside Sales Coordinator
About Us
HUBNER USA manufactures key components for the public transportation industry (for railway vehicles, buses, airport technology). The range of products and services includes the design and production of folding bellows, vehicle articulations systems, flexible gangway systems, rubber products, window systems and passenger boarding bridge canopies and systems. HUBNER products impress through reliability and quality. This is based on more than 3,000 qualified employees worldwide. They are the driving force for top quality, efficiency and growth.
HUBNER Manufacturing Corp. is in search of an experienced Customer Service Representative to join our team. Please see below information related to this opportunity.
Key Responsibilities:
Order Management
- Process sales orders in SAP for incoming customer purchase orders
- Verify pricing according to contracts and provide lead times for accurate order confirmation
- Consistent maintenance of sales order data in SAP based on updated customer order reports
- Ensure that invoices are promptly sent to customers and uploaded into customer portals, as needed
Customer Support
- Develop strong relationship with customer procurement team to ensure overall customer satisfaction
- Act as the “daily” face to the customer, addressing questions and concerns
- Supports After Sales and Service by coordinating returns, replacements, and service requests as needed
Internal Coordination and Communication
- Relays customer expectations to internal teams (e.g. Engineering, Quality, Production, Finance, etc.) to ensure accurate, efficient, and timely feedback and order fulfilment
- Plan and prioritize activities, with the support of internal teams as needed towards achieving highest customer satisfaction
- As needed, escalates customer concerns to the appropriate Key Account Manager, and/or management team for prompt reaction
Required Education and Experience Level for Position:
- Bachelor’s degree preferred
- Minimum of 5 years inside sales experience and experience supporting sales activities
Special Skills/Qualifications Needed:
- Knowledge and experience working with ERP systems (SAP preferred)
- Experience in the manufacturing industry
- Ability to communicate in a professional manner
- Thorough, detail-oriented approach
- Ability to prioritize tasks and meet deadlines
- Proficient with Microsoft Excel
Travel
- Periodic travel may be necessary to Hubner’s location in Mount Pleasant, SC.