Aftermarket Sales Assistant

The Aftermarket Sales Assistant provides administrative and clerical support to the sales team, including routine office tasks, sales-related documentation, and customer inquiries, to ensure efficient and well-organized sales operations. The role supports day-to-day Aftermarket Sales activities by maintaining accurate data, preparing and distributing sales-related reports, coordinating internal and external communications, and assisting with customer satisfaction initiatives.

The following represents a list of essential duties and responsibilities. It is not all encompassing and may be expanded or altered as business needs change. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

The ideal candidate works independently in a dynamic service environment and demonstrates strong communication, organizational, and problem-solving skills with a clear customer- and solution-oriented mindset. The role operates within the guidelines established by the Aftermarket Sales Manager and/or the Director of Service and Aftermarket Sales and adheres to all company procedures, quality standards, and ISO 9001:2015 processes when representing HUBER Technology.

• Assist the sales team with data entry, order processing, and maintaining customer records


• Prepare and send service sales-related documents such as reports, spreadsheets, and other system generated information to a set list of recipients on a preset schedule


• Maintain and update customer installation and market penetration list to support Aftermarket sales tracking


• Handle incoming calls, emails, customer inquiries and directing them to the appropriate team members


• Development of market-specific performance and development comparisons


• Handle customer satisfaction surveys and spearhead the collected data


• Assist in preparing strategic sales analyses, presentations and material, as needed


• Coordination and organization of international visits, as well as handling communication tasks on an international level


• Preparation and follow-up of internal and external meetings and workshops


• Perform general office duties such as data management, filing, and maintaining organized records


• Track and record departmental KPIs such as Order Intake, Revenue, First-Time Fix Rate (FTFR), Mean Time to Repair (MTTR), etc.


• Active collaboration in Service-Marketing

Perform other work-related duties as assigned

None

While performing the duties of this job, the employee regularly works in an office setting as well as daily exposure to warehouse/shop elements. 

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. 

• Moderate physical demand and exposure to shop and field elements


• Must be able to provide, or establish, around the clock service to customers as required.


• Must be able to lift 50 pounds.


• Regularly required to stand, reach, bend, squat, push, pull and move about the facility


• Walk or stand at least 6 hours per day 


• Ability to sit to do data entry for extended periods of time as required

This is a full-time position. Standard days and hours of work are Monday – Friday, 8:00 am – 5:00 pm with additional hours as needed. Flex schedules may apply. 

Some travel required - Travel primarily consists of customer site visits and occasional visits to authorized sales representatives within the assigned territory.

• Associate Business Degree/Technical Degree preferred, or equivalent experience in a related field or equivalent combination of education and experience.


• Highly Proficient in Microsoft Word, PowerPoint, Excel and Outlook.


• Must have valid driver’s license.


• Strong customer service and interpersonal skills with a consultative, solution-oriented approach.


• Ability to respond quickly and effectively to service- and parts-related inquiries in a fast-paced aftermarket environment.


• Thorough understanding of systems troubleshooting and the benefits of establishing solid service practices for the company and the customer.


• General knowledge of control schematics, PLCs, and monitoring systems preferred.


• Proficiency in Microsoft Outlook, Word, PowerPoint, and Excel.


• Self-motivated, results-driven mindset with a strong work ethic and sense of ownership.


• Ability to work independently while managing multiple priorities with minimal supervision..


• Excellent written and verbal communication skills.


• Strong sales orientation with a focus on identifying opportunities, delivering value, and driving commercial outcomes.

Pre-Hire: Ability to pass a drug test, background check as it relates to the role, and completion of an I-9 form. HUBER is an E-Verify Employer.

Huber Technology, Inc. is an equal opportunity employer – www.huber-technology.com

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or national origin.