What are the responsibilities and job description for the RMA Technician position at Hubbell Incorporated?
The RMA Technician is responsible for coordinating and processing returned products within the AIS Business Unit. This role manages the Return Material Authorization (RMA) process from receipt through inspection, repair coordination, shipment, and closure. The RMA Technician serves as a liaison between production, quality, engineering, customer service, and other cross-functional teams to ensure timely resolution of returned products while maintaining accurate records and supporting customer satisfaction.
Every day at Hubbell is different and you'll contribute in many ways. On any given day, you'll make a difference by:
- Manage RMAs from receipt through final disposition, shipment, and closure.
- Receive, inspect, document, and process returned products and components.
- Maintain accurate RMA records and tracking information within company systems.
- Review and prioritize open RMAs to ensure timely completion and customer response.
- Coordinate repair, rework, testing, and inspection activities with production, quality, and engineering teams.
- Perform visual and functional inspections of returned products to verify repairs and readiness for release.
- Prepare and maintain documentation related to product returns, repairs, and corrective actions.
- Coordinate outbound shipments, including shipping documentation and tracking information.
- Assist in identifying recurring product issues, failure trends, and opportunities for continuous improvement.
- Utilize ERP and business systems to track materials, production status, and RMA activity.
- Support production and repair operations as needed to meet business demands.
- Follow all safety procedures, work instructions, and company policies.
- Maintain a clean, organized, and safe work area.
- Perform other duties as assigned.
- High school diploma or GED required; technical education or certifications preferred.
- Three or more years of experience in a manufacturing, repair, electronics, electromechanical assembly, service, or related environment.
- Experience with product returns, troubleshooting, repair processes, or RMA management preferred.
- Ability to read and interpret assembly drawings, wiring diagrams, work instructions, and technical documentation.
- Strong organizational skills with the ability to manage multiple priorities and deadlines.
- Proficiency with ERP systems, Microsoft Excel, and other Microsoft Office applications.
- Strong attention to detail with the ability to maintain accurate records and documentation.
- Ability to work independently and collaboratively with cross-functional teams.
- Effective written and verbal communication skills.
- Ability to safely lift up to 30 pounds and perform physical activities including standing, walking, bending, and reaching throughout the workday.
Hubbell Incorporated
Hubbell creates critical infrastructure solutions that power our customers, communities, people and the planet. Our company is strategically aligned around enabling grid modernization and electrification. As more products plug in to an aging grid, Hubbell solutions enable the transition to a more reliable, resilient and efficient energy infrastructure. Founded in 1888 our innovation has made us a leading global manufacturer of high quality electrical and utility solutions enabling customers to operate critical infrastructure reliably and efficiently.
The company operates in two segments. Hubbell Utility Solutions (HUS) enable the grid to conduct, communicate and control energy across utility applications and Hubbell Electrical Solutions (HES) are essential to managing power across a wide range of industries and applications. Our vertical market solutions can be applied to markets including Data Centers, Renewables, Commercial Buildings, Industrial, Telecom and Transportation. Supporting both of our business segments is our corporate and Hubbell Unified Business Solutions teams that provide consistent process, tools technologies across our businesses.
We are committed to operating sustainably and ethically while promoting an inclusive and supportive culture for our people to grow and develop in their careers. Our employees proudly work and serve our communities from our headquarters in Shelton, CT, across the United States and around the globe.
Hubbell Utility Solutions
Hubbell Utility Solutions (HUS) enable the grid to conduct, communicate and control energy across utility applications. HUS provides the critical components that allow the grid to reliably transmit and distribute energy, as well as the communications and controls technologies to make the grid smarter and more flexible.
Hubbell Incorporated, its subsidiaries and affiliates, is an EO Employer AA: M/F/Veteran/Disability. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected veteran status, sexual orientation, gender identity or any other protected class.
The above summary of position responsibilities and requirements is not intended, and should not be construed, to be an exhaustive list of duties, skills, efforts, physical requirements, or working conditions associated with the position. It is intended to be an accurate reflection of those principal position elements essential for making decisions related to position performance, employee development, and compensation.