Warranty Manager

Job Summary:

As a Warranty Manager in our company, you will be responsible for leading and optimizing our warranty administration and management processes. This pivotal role involves overseeing warranty claims processing, developing, and updating warranty policies, and ensuring compliance with industry and legal standards. You will analyze warranty data to identify improvement opportunities, manage internal and dealer relationships, and provide essential training and support. Additionally, managing parts operations concerning warrantable claims, manage recall processes, and ensure high-quality service delivery from suppliers. This role requires a blend of strong technical understanding, excellent leadership and communication skills, and a minimum of five years of experience in warranty management, ideally within a relevant industry.

Essential Job Functions

Warranty Claims Management:

• Oversee the entire warranty claims process, ensuring timely and accurate resolution in accordance with company and industry standards.
• Collaborate with dealers, authorized service provider, customers, and internal teams to address warranty-related issues effectively and efficiently.
• Advocate for fair recovery and reimbursement from OEMs on behalf of the company on goodwill warranty assistance.

Policy Development and Compliance:

• Develop and update warranty policies and procedures to align with industry standards, legal requirements, and management expectations.
• Conduct regular audits and inspections to ensure compliance with warranty terms and conditions.

Data Analysis and Reporting:

• Analyze warranty data to identify trends, root causes, and opportunities for process improvement.
• Generate detailed reports on warranty performance, including claims data, costs, and trends, and present these findings to company leadership.

Internal and Dealer Support:

• Act as the primary contact for warranty-related inquiries from internal M&R team, dealers, and authorized service providers.
• Develop and implement a comprehensive warranty training program for internal staff.

Recall Notification and Management:

• Manage the identification and resolution of product recalls in compliance with regulatory requirements.
• Quality Control and Supplier Management:
• Monitor and evaluate service providers and suppliers to ensure adherence to warranty standards.

Minimum Qualifications

• Minimum 5 years of experience in warranty management, preferably in a relevant industry.
• Demonstrated ability in managing complex warranty claims and negotiations.
• Strong leadership skills with experience in team building and training.
• Excellent analytical, problem-solving, and decision-making abilities.
• Proficient in data analysis, reporting, and performance metrics.
• Technical understanding of the industry’s products and services.
• High School Diploma or equivalent; higher education or certifications in a related field are advantageous.
• Outstanding communication and interpersonal skills.

Salary

$91,900 base salary - plus bonus eligibility

This is an estimated range based on the circumstances at the time of posting, however it may change based on a combination of factors, including but not limited to skills, experience, education, market factors, geographical location, budget, and demand.

Benefits

We offer a comprehensive benefits plan including:

• Medical
• Dental
• Vision
• Flexible Spending Account (FSA)
• Employee Assistance Program (EAP)
• Life & AD&D Insurance
• Disability
• Paid Time Off
• Paid Holidays

BEWARE OF FRAUD!

Hub Group has become aware of online recruiting related scams in which individuals who are not affiliated with or authorized by Hub Group are using Hub Group’s name in fraudulent emails, job postings, or social media messages. In light of these scams, please bear the following in mind

• Hub Group will never solicit money or credit card information in connection with a Hub Group job application.
• Hub Group does not communicate with candidates via online chatrooms such as Signal or Discord using email accounts such as Gmail or Hotmail.
• Hub Group job postings are posted on our career site: https://www.hubgroup.com/careers

About Us

Hub Group is the premier, customer-centric supply chain company offering comprehensive transportation and logistics management solutions. Keeping our customers’ needs in focus, Hub Group designs, continually optimizes and applies industry-leading technology to our customers’ supply chains for better service, greater efficiency and total visibility. As an award-winning, publicly traded company (NASDAQ: HUBG) with $5 billion in revenue, our 6,000 employees and drivers across the globe are always in pursuit of "The Way Ahead" - a commitment to service, integrity and innovation. We believe the way you do something is just as important as what you do. For more information, visit www.hubgroup.com .