What are the responsibilities and job description for the Delivery Manager position at Hub Group?
Job Description
The Delivery Manager is responsible for quarterly client audits, internal process audits, metrics reporting etc. as well as training and coaching new and existing location staff. This position is responsible for providing value added service to our customers in addition to support local terminal operation through training and auditing to include but not limited to knowledge, technical support, and quality of service in a timely manner.
Core Responsibilities & Duties
This is an estimated range based on the circumstances at the time of posting, however it may change based on a combination of factors, including but not limited to skills, experience, education, market factors, geographical location, budget, and demand.
Benefits We Offer a Comprehensive Benefits Plan Including
Hub Group Has Become Aware Of Online Recruiting Related Scams In Which Individuals Who Are Not Affiliated With Or Authorized By Hub Group Are Using Hub Group’s Name In Fraudulent Emails, Job Postings, Or Social Media Messages. In Light Of These Scams, Please Bear The Following In Mind
Hub Group is the premier, customer-centric supply chain company offering comprehensive transportation and logistics management solutions. Keeping our customers’ needs in focus, Hub Group designs, continually optimizes and applies industry-leading technology to our customers’ supply chains for better service, greater efficiency and total visibility. As an award-winning, publicly traded company (NASDAQ: HUBG) with $5 billion in revenue, our 6,000 employees and drivers across the globe are always in pursuit of "The Way Ahead" - a commitment to service, integrity and innovation. We believe the way you do something is just as important as what you do. For more information, visit www.hubgroup.com .
The Delivery Manager is responsible for quarterly client audits, internal process audits, metrics reporting etc. as well as training and coaching new and existing location staff. This position is responsible for providing value added service to our customers in addition to support local terminal operation through training and auditing to include but not limited to knowledge, technical support, and quality of service in a timely manner.
Core Responsibilities & Duties
- Attend daily pre-shift/safety meetings to outline SOPs, Quality, or Training Topics
- Monitor problem lane segments as outlined in the OSD report, hot accounts, and corrective action compliance
- Assist with the training / on boarding of new hires
- Assist with the re-training and quality performance evaluation of current employees
- Investigate customer damage concerns for root cause analysis
- Ensure all company SOP’s are adhered to
- Adhere to all company forklift safety policies
- Report safety concerns or damages noted on the forklift to a manager/supervisor
- Address OSDM during loading/unloading with cargo handler/manager/supervisor
- Collaborate with local managers on corrective action plans
- Must be willing to work various shifts and days as necessary
- Other duties as assigned
- High school diploma or GED equivalent
- Organizational and prioritization skills
- Self-motivated and maintains a high level of energy
- Strong verbal and personal communication skills
- Ability to communicate effectively verbally and in writing.
- Ability to perform quality audits on all aspects of the handling process, report areas that do not meet safety or quality standards, and pro-actively work with employees to enhance performance
- Ability to carry out assigned task to their completion and meet deadlines
- Ability to pass forklift and hazardous certifications yearly.
- Ability to lift and pull cargo which weights 70lbs or less
- Ability to work under pressure and problem solve
- Ability to read and understand industry documents (container load plans, bill of lading, bonded documents
- Ideal candidate will possess a “can do” attitude with a “will do” work ethic
- Must have the ability to work in a fast paced environment
- General computer skills - Microsoft Office, Outlook, AS400
- Strong verbal and written communication skills
This is an estimated range based on the circumstances at the time of posting, however it may change based on a combination of factors, including but not limited to skills, experience, education, market factors, geographical location, budget, and demand.
Benefits We Offer a Comprehensive Benefits Plan Including
- Medical
- Dental
- Vision
- Flexible Spending Account (FSA)
- Employee Assistance Program (EAP)
- Life & AD&D Insurance
- Disability
- Paid Time Off
- Paid Holidays
Hub Group Has Become Aware Of Online Recruiting Related Scams In Which Individuals Who Are Not Affiliated With Or Authorized By Hub Group Are Using Hub Group’s Name In Fraudulent Emails, Job Postings, Or Social Media Messages. In Light Of These Scams, Please Bear The Following In Mind
- Hub Group will never solicit money or credit card information in connection with a Hub Group job application.
- Hub Group does not communicate with candidates via online chatrooms such as Signal or Discord using email accounts such as Gmail or Hotmail.
- Hub Group job postings are posted on our career site: https://www.hubgroup.com/careers
Hub Group is the premier, customer-centric supply chain company offering comprehensive transportation and logistics management solutions. Keeping our customers’ needs in focus, Hub Group designs, continually optimizes and applies industry-leading technology to our customers’ supply chains for better service, greater efficiency and total visibility. As an award-winning, publicly traded company (NASDAQ: HUBG) with $5 billion in revenue, our 6,000 employees and drivers across the globe are always in pursuit of "The Way Ahead" - a commitment to service, integrity and innovation. We believe the way you do something is just as important as what you do. For more information, visit www.hubgroup.com .