HVAC Parts Coordinator/Warranty Administrator

Job Description: Parts and Aftermarket Warranty Admin

Responsibilities:

• Provide exceptional customer service, to internal and external clients
• Process warranty for Customers
• Work with suppliers to get RMA, Credits and or replacement parts
• Work with accounting to ensure credits are applied to proper accounts
• Coordinate with warehouse to ensure inventory is received
• Track shipment for customers
• Place orders for parts and equipment
• Assist parts counter when needed
• Make system adjustments when required.

Skills:

• Have a positive attitude, take ownership of responsibilities and take pride in contributing to team success
• Ability to work both individually and in a team environment
• Have a high level of commitment to customer service
• Ability to assess situations and people, use discretion to make snap decisions and act with independent judgment and discretion
• Creative and resourceful problem-solving skills
• A self-starter, with a focus on successfully completing projects
• Some sales or customer service experience, particularly retail parts counter, is an asset
• Excellent oral and written communication skills
• Strong computer and telephone skills
• Strong multi-tasking and organizational skills

We offer:

• HTS Engineering is the largest independent commercial HVAC manufacturers’ rep in North America, with 16 offices in the US and Canada (head office in Canada).
• We have created a friendly, fair and professional environment where employees enjoy their work.
• We take great pride in “delivering real success” to our clients and believe it is only through a fully engaged team of employees that we are able to do this.
• We will train, develop and promote those who demonstrate they are worthy of our investment.
• We offer competitive salary and benefits

Interested in building a career, rather than finding a job?

HTS is a growing company with a reputation for emphasis on building strong customer relationships. As an inside sales representative, you have a strong commitment to providing a high level of service in each and every interaction.