What are the responsibilities and job description for the Parts Warranty Coordinator position at Mustang Cat?
Since 1952, Mustang has proudly served the construction, oil & gas, power generation, marine, and manufacturing industries as the authorized Caterpillar® dealer for Southeast Texas. Start your career with Mustang Cat - one of America's Greatest Midsize Workplaces of 2025!
🛠️ Now Hiring: Parts Warranty Coordinator
(Warranty Support | Accuracy & Documentation | Customer Service)
Are you detail-oriented, organized, and committed to accuracy? Mustang Cat is hiring a Parts Warranty Coordinator to support the timely and precise processing of Caterpillar parts warranty claims. In this role, you’ll interpret job folders, work within Caterpillar systems, and ensure all warranty submissions are completed efficiently and correctly.
If you enjoy problem-solving, supporting customers, and working in a team-focused environment, this is an excellent opportunity to grow your career with a trusted industry leader.
💡 Why Join Mustang Cat’s Parts Team?
We’re more than just parts—we’re the people behind the solutions. Mustang Cat offers:
- Job Stability Career Growth with a respected industry leader
- Work-Life Balance
- Comprehensive Benefits Package – Medical, Dental, Vision
- 401(k) with Employer Match
- Tuition Reimbursement & Development Opportunities
- Paid Time Off & Holidays
🤝 What You’ll Do as a Parts Warranty Coordinator:
As a Parts Warranty Coordinator, you’ll be responsible for preparing accurate warranty claims, handling parts returns, and supporting warranty processes from start to finish.
Responsibilities include:
- Interpret job folders to prepare timely and accurate Caterpillar warranty claims
- Use Caterpillar systems such as SIS, DBS, SIMSI, SIB, and ADZ142 to gather required information
- Document requested parts and prepare all “Send It Back” Cat parts returns for shipment
- Register new machine and engine warranty coverage and maintain accurate delivery records
- Respond quickly and accurately to warranty-related questions
- Resolve warranty issues for shops, customers, and other Cat dealers
- Maintain organized documentation and follow established warranty procedures
- Deliver exceptional customer service to internal and external stakeholders
📋 What We’re Looking For:
- High school diploma or equivalent
- 2 years of warranty-related experience, or experience in construction, engine, or technical fields
- Basic computer skills and 1–2 years of data entry experience
- Working knowledge of Microsoft Office applications
- Strong attention to detail and accuracy
- Team-oriented, self-motivated, and reliable
- Excellent customer service and communication skills
Start your next chapter with Mustang Cat as a Parts Warranty Coordinator—and play a key role in ensuring every warranty claim is accurate, timely, and customer-focused.
Apply today and let’s talk!
Check out the Mustang Cat Anthem to see our mission in action!
Having trouble logging in? Create an account through the link on the "Sign In" pop-up window, and apply today!
Mustang Cat is an Equal Opportunity Employer.
Salary : $18 - $22