What are the responsibilities and job description for the NOC Lead Engineer Enterprise Network & Security Operations position at HTC Global Services?
Senior Network Operations Lead Enterprise Networking & Security
Step into a senior network operations leadership role supporting a complex enterprise network environment across security, routing, switching, wireless, SD-WAN, data center, cloud networking, and load balancing.
This role is ideal for a hands-on NOC Lead or Senior Network Engineer who work in a Hybrid onsite/remote capacity with the team in Grand Rapids, MI (3 days onsite with 2 days allowable for remote work from home). Bring your strong troubleshooting skills, architect-level network knowledge, and the ability to lead incident response, mentor L1/L2 engineers, improve operational processes, and partner with engineering teams on long-term network reliability.
What You ll Do
- Lead day-to-day NOC operations and provide technical direction to L1/L2 engineers.
- Serve as a senior escalation point for complex network issues.
- Oversee response to network alerts, hardware issues, performance problems, and service interruptions.
- Lead and coordinate P1/P2 bridge calls, including troubleshooting direction and communication.
- Perform root cause analysis for recurring network issues and recommend preventive actions.
- Improve monitoring, incident response, documentation, and escalation processes.
- Develop and maintain SOPs, runbooks, incident reports, and operational standards.
- Collaborate with network engineering, infrastructure, security, cloud, and application teams.
- Support continuous improvement of network reliability, visibility, and operational readiness.
Skills for Success
Strong hands-on experience with several of the following:
- Palo Alto firewalls
- Juniper SRX firewalls
- Juniper Mist wireless and wireless authentication
- Juniper and/or Cisco access layer switching
- SD-WAN
- L3 routing, especially BGP
- Data center switching
- ACI / VXLAN fabrics preferred
- Cloud networking, preferably Azure or Google Cloud Platform
- Load balancing, preferably F5
- VPNs, access points, monitoring tools, and network troubleshooting
Required Qualifications
- Extensive experience in network operations, network engineering, or NOC leadership.
- Proven ability to lead or mentor L1/L2 NOC engineers.
- Strong troubleshooting experience across routing, switching, wireless, firewall, VPN, and network performance issues.
- Experience leading incident response and coordinating technical teams during high-priority outages.
- Ability to document issues clearly, create SOPs, and improve operational processes.
- Strong written and verbal communication skills.
- Ability to work hybrid onsite 3 days per week.
Preferred Qualifications
- Bachelor s degree in Computer Science, Computer Engineering, Information Technology, or related field.
- Certifications such as CCNA, CCNP, JNCIA, JNCIS, Palo Alto, CISSP, or similar.
- Experience with enterprise-scale environments.
- Experience supporting data center, SD-WAN, cloud networking, or network security operations.
What Makes HTC A Great Place To Build Your Future
HTC Global Services wants you to join our team. Come build new things with us and advance your career. At HTC Global, you ll collaborate with experts, work alongside clients, and be part of high-performing teams driving success together. You ll have long-term opportunities to grow your career and develop skills in the latest emerging technologies.
At HTC Global Services, our employees have access to a comprehensive benefits package. Benefits can include Group Health (Medical, Dental, and Vision), Paid Time Off, Paid Holidays, 401(k) matching, Group Life and Disability insurance, Professional Development opportunities, Wellness programs, and a variety of other perks.
Our success as a company is built on inclusion and diversity. HTC Global Services is committed to providing a workplace free from discrimination and harassment, where every employee is treated with dignity and respect. We celebrate differences and believe that diverse cultures, perspectives, and skills drive innovation and success. HTC is an Equal Opportunity Employer and a proud National Minority Supplier. We seek to empower each individual, fostering an environment where everyone feels valued, included, and respected.
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