Network Administrator

Job Title:
Network Administrator (Enterprise Infrastructure & SD-WAN)

Overview / Summary:
The Network Administrator will support enterprise network and identity services within the Network Operations Center. This role focuses on deployment, operations, troubleshooting, and maintenance of network infrastructure, including SD-WAN, PKI, and secure authentication services. The position requires collaboration with IT teams and agency staff to ensure reliable and secure network performance across multiple locations.

Key Responsibilities:

• Support enterprise network and identity initiatives, including SD-WAN, PKI lifecycle management, and secure authentication services
• Monitor, identify, and remediate issues within enterprise network and identity services
• Troubleshoot network connectivity on Windows-based systems and mobile devices
• Deploy, configure, and support switches, wireless access points, and network solutions
• Perform network installations, upgrades, and infrastructure lifecycle management
• Conduct firmware, software, and security upgrades across network platforms
• Manage and resolve tickets related to network, authentication, and connectivity issues
• Create, maintain, and improve network documentation and diagrams
• Coordinate testing and validation of network and identity solutions
• Collaborate with Network, Security, Server Hosting teams, and other stakeholders
• Provide technical support to IT and non-IT staff for network-related issues
• Track tasks and provide regular status updates to the project manager
• Follow change management processes and adhere to IT/security policies
• Assist with physical network tasks including equipment installation and racking
• Travel to remote sites across the state as required

Required Qualifications:

• 3 years of experience with enterprise network infrastructure and LAN administration
• 3 years of experience installing, configuring, and troubleshooting switches and wireless access points
• 3 years of experience with SD-WAN, PKI, and secure authentication services
• 3 years of experience troubleshooting network connectivity on Windows and mobile devices
• 3 years of experience creating and maintaining network documentation and diagrams
• Associate's degree in a relevant field or high school diploma with equivalent work experience
• Ability to lift up to 40 lbs and work on ladders
• Valid driver's license and ability to travel to remote locations
• Strong verbal and written communication skills
• Ability to work independently and in a team environment

Preferred Qualifications:

• Network certifications from CompTIA, Cisco, or Microsoft (active or inactive)
• Cisco Networking Academy or similar training/bootcamp experience

What Makes HTC A Great Place To Build Your Future

HTC Global Services wants you to join our team. Come build new things with us and advance your career. At HTC Global, you'll collaborate with experts, work alongside clients, and be part of high-performing teams driving success together. You'll have long-term opportunities to grow your career and develop skills in the latest emerging technologies.

At HTC Global Services, our employees have access to a comprehensive benefits package. Benefits can include Group Health (Medical, Dental, and Vision), Paid Time Off, Paid Holidays, 401(k) matching, Group Life and Disability insurance, Professional Development opportunities, Wellness programs, and a variety of other perks.

Our success as a company is built on inclusion and diversity. HTC Global Services is committed to providing a workplace free from discrimination and harassment, where every employee is treated with dignity and respect. We celebrate differences and believe that diverse cultures, perspectives, and skills drive innovation and success. HTC is an Equal Opportunity Employer and a proud National Minority Supplier. We seek to empower each individual, fostering an environment where everyone feels valued, included, and respected.

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