What are the responsibilities and job description for the Network & Identity Infrastructure Administrator SD-WAN / PKI position at HTC Global Services?
Overview / Summary
Seeking a Network & Identity Infrastructure Consultant to support enterprise network and identity services modernization initiatives. This position will work within the Network Operations Center and support SD-WAN, Public Key Infrastructure (PKI), secure authentication services, Active Directory enhancements, and enterprise network operations. The consultant will collaborate with Network, Security, and other IT teams to deploy, support, troubleshoot, and maintain critical enterprise infrastructure while following change management and security standards.
Key Responsibilities
Support enterprise network and identity initiatives including SD-WAN deployment, PKI lifecycle management, and secure authentication services
Monitor, identify, troubleshoot, and remediate issues with enterprise network and identity services
Support network connectivity and authentication services on Windows-based systems
Support connectivity and secure access on mobile devices, including Apple devices
Manage network and identity infrastructure throughout its lifecycle
Create and maintain network documentation, diagrams, coverage, and design documentation
Assist with deployment, configuration, and support of SD-WAN, PKI, and secure authentication solutions
Perform enterprise network deployments, installations, and upgrades
Perform firmware, software, security, and feature upgrades across network and identity platforms
Monitor and resolve assigned tickets related to network, authentication, and connectivity services
Serve as a primary support resource for network and authentication-related technical issues
Assist staff and contractors with network, authentication, and connectivity problem resolution
Coordinate and assist with testing and validation of network and identity solutions
Adhere to organizational security and IT policies and standards
Collaborate with Network, Security, Server Hosting, and other stakeholder groups
Assist with system and network installations, upgrades, and equipment racking
Review and improve network and identity documentation
Plan, organize, review, and implement project milestones to completion
Provide status updates, progress reports, and deliverables updates to project teams and project managers
Perform other assigned duties as needed
Required Qualifications
Associate degree in a relevant field OR high school diploma with equivalent work experience
3 years of experience with enterprise network infrastructure and LAN administration
3 years of experience installing, configuring, and troubleshooting switches and wireless access points
3 years of experience with SD-WAN, PKI, and secure authentication services
3 years of experience troubleshooting network connectivity on Windows and mobile devices
3 years of experience creating, reading, and maintaining network documentation and diagrams
Ability to work independently with limited supervision and respond to priority tasks as needed
Strong verbal and written communication skills
Ability to communicate effectively with both technical and non-technical staff
Strong interpersonal and customer service skills
Ability to form productive working relationships across diverse backgrounds and organizational levels
Ability to perform physical network work, including lifting up to 40 lbs and working on ladders
Valid driver's license and ability to travel throughout the state to remote sites
Availability for frequent site visits, including occasional travel beyond normal business hours
Preferred Qualifications
Current or previously held network-related certification from organizations such as CompTIA, Cisco, or Microsoft
Cisco Networking Academy or similar networking bootcamp/training
What Makes HTC A Great Place To Build Your Future
HTC Global Services wants you to join our team. Come build new things with us and advance your career. At HTC Global, you ll collaborate with experts, work alongside clients, and be part of high-performing teams driving success together. You ll have long-term opportunities to grow your career and develop skills in the latest emerging technologies.
At HTC Global Services, our employees have access to a comprehensive benefits package. Benefits can include Group Health (Medical, Dental, and Vision), Paid Time Off, Paid Holidays, 401(k) matching, Group Life and Disability insurance, Professional Development opportunities, Wellness programs, and a variety of other perks.
Our success as a company is built on inclusion and diversity. HTC Global Services is committed to providing a workplace free from discrimination and harassment, where every employee is treated with dignity and respect. We celebrate differences and believe that diverse cultures, perspectives, and skills drive innovation and success. HTC is an Equal Opportunity Employer and a proud National Minority Supplier. We seek to empower each individual, fostering an environment where everyone feels valued, included, and respected.
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