What are the responsibilities and job description for the IT Support Specialist Systems & Microsoft 365 Focus position at HTC Global Services?
Job Title: IT Support Specialist (Microsoft 365 & Systems Support)
< data-end="220" data-start="197">Overview / SummaryWe are hiring an IT Support Specialist with systems, server, and Microsoft 365 support experience to join a healthcare infrastructure IT support team. This is a hands-on, front-line support role focused on systems, server, and Microsoft 365 support while also assisting with general L1/L2 desktop, field, printer, password, device, and access support as needed. The ideal candidate enjoys working directly with users, solving day-to-day IT issues, and delivering excellent customer service in a fast-paced environment.
< data-end="767" data-start="742">Key Responsibilities- Provide onsite IT support for hospital staff and end users.
- Support Microsoft 365, including Outlook, Teams, OneDrive, SharePoint, and related collaboration tools.
- Assist with Active Directory, user accounts, groups, permissions, password resets, and access requests.
- Support basic server and systems-related troubleshooting.
- Assist with endpoint, desktop, laptop, printer, peripheral, and software support tickets.
- Troubleshoot common Windows operating system and application issues.
- Escalate complex systems, server, or infrastructure issues to senior L3 engineering resources when needed.
- Document tickets, troubleshooting steps, and resolution details accurately.
- Work closely with network, desktop, field support, and infrastructure teams.
- Participate in weekend or on-call rotation as needed.
- Adapt as the support model grows toward a 24/7 healthcare operations environment.
- Experience providing onsite IT support in a business, healthcare, enterprise, or similarly fast-paced environment.
- Strong general L1/L2 support background.
- Experience supporting Microsoft 365, including Outlook, Teams, OneDrive, and SharePoint.
- Experience with Active Directory, user accounts, permissions, and password/access support.
- Basic server or systems support experience.
- Comfortable supporting regular desktop and field support tickets when server or Microsoft 365-specific work is not active.
- Strong communication and customer service skills.
- Ability to work onsite and support users face-to-face.
- Reliable, flexible, and willing to help wherever needed.
- Experience supporting healthcare, hospital, clinical, or 24/7 operational environments.
- Experience with Windows Server, Microsoft Entra ID/Azure AD, Exchange Online, Intune, or endpoint management tools.
- Familiarity with ticketing systems such as ServiceNow, Jira, Remedy, or similar tools.
- Experience with imaging, device setup, software deployment, and endpoint troubleshooting.
- Microsoft certifications preferred but not required.
What Makes HTC A Great Place To Build Your Future
HTC Global Services wants you to join our team. Come build new things with us and advance your career. At HTC Global, you ll collaborate with experts, work alongside clients, and be part of high-performing teams driving success together. You ll have long-term opportunities to grow your career and develop skills in the latest emerging technologies.
At HTC Global Services, our employees have access to a comprehensive benefits package. Benefits can include Group Health (Medical, Dental, and Vision), Paid Time Off, Paid Holidays, 401(k) matching, Group Life and Disability insurance, Professional Development opportunities, Wellness programs, and a variety of other perks.
Our success as a company is built on inclusion and diversity. HTC Global Services is committed to providing a workplace free from discrimination and harassment, where every employee is treated with dignity and respect. We celebrate differences and believe that diverse cultures, perspectives, and skills drive innovation and success. HTC is an Equal Opportunity Employer and a proud National Minority Supplier. We seek to empower each individual, fostering an environment where everyone feels valued, included, and respected.
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