What are the responsibilities and job description for the IT Support Specialist Network Support Focus position at HTC Global Services?
Job Title: IT Support Specialist (Network Support)
Overview / Summary
We are seeking a hands-on IT Support Specialist with a focus on network support to provide onsite technical assistance for hospital staff and end users. While the primary focus is network-related support, this role also includes general L1/L2 desktop, field support, printer, password, device, and connectivity tickets as needed. The ideal candidate is customer-focused, flexible, and comfortable working directly with users in a fast-paced environment.
Key Responsibilities
- Provide onsite IT support for hospital staff and end users.
- Troubleshoot network connectivity issues, including LAN/WAN, switches, wireless, cabling, ports, and device connectivity.
- Support desktop, hardware, software, printer, password, and access-related tickets.
- Assist with setup, configuration, and support of workstations, peripherals, and network-connected devices.
- Escalate complex network or infrastructure issues to senior L3 engineering resources when needed.
- Document tickets, troubleshooting steps, and resolution details accurately.
- Collaborate with systems, server, Microsoft 365, desktop, and field support team members.
- Support hospital operations in a professional, calm, and customer-focused manner.
- Participate in weekend or on-call rotation as needed.
- Adapt to a support model that may expand toward a 24/7 healthcare operations environment.
Required Qualifications
- Experience providing onsite IT support in a business, healthcare, enterprise, or similarly fast-paced environment.
- Strong general L1/L2 support background.
- Experience troubleshooting network connectivity, including cabling, wireless, switches, and basic network issues.
- Comfortable supporting desktop and field support tickets when network-specific work is not active.
- Experience supporting Windows desktops/laptops, printers, peripherals, and standard end-user support.
- Strong communication and customer service skills.
- Ability to work onsite and provide face-to-face user support.
- Reliable, flexible, and willing to assist wherever needed.
What Makes HTC A Great Place To Build Your Future
HTC Global Services wants you to join our team. Come build new things with us and advance your career. At HTC Global, you ll collaborate with experts, work alongside clients, and be part of high-performing teams driving success together. You ll have long-term opportunities to grow your career and develop skills in the latest emerging technologies.
At HTC Global Services, our employees have access to a comprehensive benefits package. Benefits can include Group Health (Medical, Dental, and Vision), Paid Time Off, Paid Holidays, 401(k) matching, Group Life and Disability insurance, Professional Development opportunities, Wellness programs, and a variety of other perks.
Our success as a company is built on inclusion and diversity. HTC Global Services is committed to providing a workplace free from discrimination and harassment, where every employee is treated with dignity and respect. We celebrate differences and believe that diverse cultures, perspectives, and skills drive innovation and success. HTC is an Equal Opportunity Employer and a proud National Minority Supplier. We seek to empower each individual, fostering an environment where everyone feels valued, included, and respected.
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