What are the responsibilities and job description for the Business Process Reengineering position at HTC Global Services?
Job Description
Job Title: Business Process Reengineering Analyst
Overview / Summary
We are seeking a Business Process Reengineering Analyst to review, analyze, and improve grant-related business processes. This role involves close collaboration with stakeholders, technical teams, and external consultants to optimize workflows, support system enhancements, and ensure effective communication and documentation across projects.
Key Responsibilities
HTC Global Services wants you to join our team. Come build new things with us and advance your career. At HTC Global, you’ll collaborate with experts, work alongside clients, and be part of high-performing teams driving success together. You’ll have long-term opportunities to grow your career and develop skills in the latest emerging technologies.
At HTC Global Services, our employees have access to a comprehensive benefits package. Benefits can include Group Health (Medical, Dental, and Vision), Paid Time Off, Paid Holidays, 401(k) matching, Group Life and Disability insurance, Professional Development opportunities, Wellness programs, and a variety of other perks.
Our success as a company is built on inclusion and diversity. HTC Global Services is committed to providing a workplace free from discrimination and harassment, where every employee is treated with dignity and respect. We celebrate differences and believe that diverse cultures, perspectives, and skills drive innovation and success. HTC is an Equal Opportunity Employer and a proud National Minority Supplier. We seek to empower each individual, fostering an environment where everyone feels valued, included, and respected.
Hybrid
Job Title: Business Process Reengineering Analyst
Overview / Summary
We are seeking a Business Process Reengineering Analyst to review, analyze, and improve grant-related business processes. This role involves close collaboration with stakeholders, technical teams, and external consultants to optimize workflows, support system enhancements, and ensure effective communication and documentation across projects.
Key Responsibilities
- Review and document current grant-related business processes and workflows
- Identify opportunities for process optimization and recommend improvements
- Analyze federal policy changes and advise on necessary application updates
- Facilitate meetings with business stakeholders, technical teams, and external consultants
- Act as the primary point of contact for field consultants regarding application issues
- Communicate issue status, resolutions, and updates to stakeholders
- Manage and prioritize operational support requests and enhancement tickets in Azure DevOps
- Collaborate with internal and vendor teams to resolve technical issues
- Translate business needs into clear, actionable technical requirements
- Lead and mentor a team of business analysts
- Delegate tasks and ensure alignment with project goals
- Facilitate and lead requirement-gathering sessions
- Maintain comprehensive project documentation on SharePoint
- Ensure all process changes and decisions are documented and accessible
- 2 years of experience as a business process reengineer
- 2 years of experience working with grant management systems or government-funded programs
- Strong understanding of the software development lifecycle (SDLC)
- Excellent communication, facilitation, and interpersonal skills
- Leadership experience in cross-functional team environments
- Proficiency with Microsoft SharePoint, Azure DevOps, and Microsoft Office
- Exposure to complex IT web applications within the past 5 years
- Experience gathering and documenting business feedback and incorporating process changes
- Experience working with multiple internal and external teams to support projects and training needs
- Ability to lead meetings, conduct training and information sessions, and deliver presentations
- Experience working as a liaison between development teams and project managers or business clients
- Experience with federal, state, or local grant management systems
- Experience with Azure DevOps, including creating user stories and queries
- Experience with Microsoft SharePoint
- Experience developing wireframes, mockups, and prototypes in Figma or similar design software
HTC Global Services wants you to join our team. Come build new things with us and advance your career. At HTC Global, you’ll collaborate with experts, work alongside clients, and be part of high-performing teams driving success together. You’ll have long-term opportunities to grow your career and develop skills in the latest emerging technologies.
At HTC Global Services, our employees have access to a comprehensive benefits package. Benefits can include Group Health (Medical, Dental, and Vision), Paid Time Off, Paid Holidays, 401(k) matching, Group Life and Disability insurance, Professional Development opportunities, Wellness programs, and a variety of other perks.
Our success as a company is built on inclusion and diversity. HTC Global Services is committed to providing a workplace free from discrimination and harassment, where every employee is treated with dignity and respect. We celebrate differences and believe that diverse cultures, perspectives, and skills drive innovation and success. HTC is an Equal Opportunity Employer and a proud National Minority Supplier. We seek to empower each individual, fostering an environment where everyone feels valued, included, and respected.
Hybrid