What are the responsibilities and job description for the Business Process Reengineering position at MasterApp Labs?
Job Title: Business Process Reengineering
Location: Lansing, MI, (Hybrid)- onsite from day 1, two days a week (Tuesdays and Wednesdays are preferred in-office days)
Position Type: Contract
Interview Mode: MS Teams
Key Responsibilities:
Process Analysis & Improvement
- Review and document current grant-related business processes and workflows.
- Identify opportunities for process optimization and recommend improvements.
- Analyze federal policy changes and advise OES on necessary application updates.
Stakeholder Engagement & Communication
- Facilitate meetings with business stakeholders, technical teams, and external consultants.
- Act as the primary point of contact for field consultants regarding application issues.
- Communicate issue status, resolutions, and updates to relevant stakeholders.
Operational & Technical Liaison
- Manage and prioritize operational support requests and enhancement tickets in Azure DevOps.
- Collaborate with OSET and vendor teams to ensure timely resolution of technical issues.
- Translate business needs into clear, actionable technical requirements.
Leadership & Team Coordination
- Lead and mentor a team of business analysts.
- Delegate tasks effectively and ensure alignment with project goals.
- Facilitate and lead requirement-gathering sessions with both business and technical teams.
Documentation & Knowledge Management
- Maintain comprehensive documentation on the project SharePoint site.
- Ensure all process changes and decisions are well-documented and accessible.
Required Skills & Qualifications:
- 2 years of proven experience as a business process reengineer.
- 2 years of experience working with grant management systems or government-funded programs.
- Strong understanding of the software development lifecycle (SDLC).
- Excellent communication, facilitation, and interpersonal skills.
- Leadership capabilities in cross-functional team environments.
- Proficiency with tools such as Microsoft SharePoint, Azure DevOps, and Microsoft Office.
Pat (Pankaj)
Technical Recruiter
MasterApp Labs
Email: pat@MasterAppLabs.com