What are the responsibilities and job description for the Counter Technician position at Hrsystem?
LGG INDUSTRIAL
LGG INDUSTRIAL is a solutions-driven national distributor of hoses, gaskets, and conveyor products. Our skilled colleagues serve customers in various industrial segments to improve their operations and reduce their total cost of ownership. With locations across the United States and Canada, we aim to deliver consistent service and support across North America.
We desire to create an employee-centric place to work, a place where you can develop your skills and grow as a professional. We provide training and advancement opportunities to build a career and life-work integration to keep you at your best.
Our philosophy is that the success of our business is directly dependent upon the health and safety of our associates. We focus on maintaining a safe work environment and strive to achieve zero injuries through our safety-first culture. For more information, please visit www.lggindustrial.com
ABOUT THIS OPPORTUNITY
Role Profile
Position: Counter Technician
Job Location: Williston, ND
Job Type:Full-Time
Status:Non-Exempt
Summary of the Role
The function of the Counter Technician is to provide direct support to the Branch operations toensure overthe counter orders are completed. This position also ensures the ongoing development of existing and prospective customers to ensure that the Branchis able tomeet its growth targets.
Responsibilities
- Mustmaintain100% commitment to safety policies and procedures
- Quotes customers using working knowledge of product both in-person through retail sales, and via phone or email
- Builds, tests, and inspects industrial hose assemblies in response toidentifiedcustomer applications and needs
- Provides technical/service supporttoaccount management, service centermanagementand internal and external customers
- Processes incoming inquiries to company sales system
- Successfully achieves budgeted Branch sales goals
- Monitors on-time delivery date commitments andexpediteswhere appropriate
- Monitors customer specific inventory for sales order fulfillment
- Makesoutbound calls to potential and existing customers for new and sales growth opportunities
- Builds andmaintainsstrong internal and external relationships
- Perform other duties as trained and qualified for
Skills and Abilities
- Possess excellent customer service skills
- Ability to interact with customers and team-members in a professional manner
- Ability to work independently and prioritize responsibilities
- Must have excellent communication skills, both oral and written
- Requiresa proficiencyin math skills including addition, subtraction,multiplicationand division in units of measure
- Must be able to perform calculations using whole numbers,fractionsand decimals.
- Basic computer skills including MS Word, Excel,internetand email
- Mustbe able to successfullyutilizethe company software
Minimum Qualifications
- Must be 18 years of age or older
- 1-3 years of related warehousing,constructionor production experience
- A high school diploma or GED
- Reliable transportation isa must
- Ability to work nights and weekends, asrequired
- Ability to work overtime, asrequired
- Background checks and drug screening may berequired(by Company, Customer or DOT requirements in working on-site and operating equipment asrequiredorpermittedby law)
Preferred Qualifications
- Industrial setting experience
PhysicalRequirementsand Work Environment
This position is primarily based in anindustrial store andwarehouseenvironment.The warehouse environment may include fluctuating temperatures (both hot and cold), varying noise levels, exposure to dust, and other typical elements of an active industrial environment.Reasonable accommodations are available to support individuals with disabilities in performing the essential functions of this role.
- Ability to work in a stationary position for extended periods of time.
- Frequent operation of a computer, keyboard, mouse, and other standard office equipment.
- Ability to pull, push, grasp, bend, lift, and carry up to 50lbsindependently on a repeated basis.Heavier items may be moved with teamassistanceor mechanical aid.
- Ability to move freely throughout the job site, including on occasional uneven surfaces, for extended periods of time.
- Ability tocomprehendand follow instructions and safety procedures.
- Ability to read, write and communicate in English
- Ability tocomprehenddocuments such as safety rules,operatingand maintenance instructions, inventory sheets, and procedure manuals.
- Ability to respond to safety signals, alarms, and verbal instructions.
- Ability to work in varying environmental conditions, including exposure to temperature changes, dust, and warehouse noise.
- Ability to count, measure, and record data accurately.
- Ability to wear required personal protective equipment (PPE), such as gloves, safety glasses, steel-toed footwear, hearing protection, or hard hats whenrequired.
Total Rewards
- Competitive compensation plan, with a bonus potential
- Health Benefits: medical, dental, vision, short term and long-term disability - available 1st of month following the date of hire
- 401k with company match
- Paid vacation, holidays and sick time
Equal Opportunity Employer
It is our policy to employ qualified persons without regard for veteran or disability status.
Individuals are considered for employment, promotion, or training solely on their ability to perform the essential functions of the position.
Qualified Candidates Only. Although we appreciate your interest, only those selected for an interview will be contacted.
We will be accepting applications for this role through May 28, 2026.