What are the responsibilities and job description for the IT Generalist Supervisor position at hrpks?
Company: CoreFirst Bank & Trust
Position: IT Generalist Supervisor
Reports to: Director of Information Technology
Classification: Full-Time, Exempt
Hours:8:00 am-5:00 pm, Monday through Friday; other days and hours as needed. Hours may fluctuate and exceed 40 hours in some weeks.
Location: Headquarters - Topeka, KS
Job Summary:
This position is responsible for managing and maintaining the bank’s Help Desk and Desktop Administration. Additional responsibilities include managing servers, network partnerships, Active Directory, and Microsoft 365.
Supervisory duties will include setting schedules, assigning tasks, ensuring task completion, and ensuring that those under their direction have adequate resources to complete their jobs.
Essential Functions & Responsibilities:
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee is regularly required to talk or hear. The employee is frequently required to sit, stand, and walk. Some light physical effort required, including the ability to lift up to fifty (50) pounds.
Travel:
Travel is primarily local during the business day, although some local evening and weekend travel may be expected.
Work Environment:
This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, copy machines, filing cabinets, and fax machines.
Applicants must have a clean driving record and pass a drug screen and background checks
Internal applicants must meet the minimum requirements of their current job, notify their manager/supervisor they are applying for the position, and submit a resume via the employee portal
CoreFirst provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, or genetics. In addition to federal law requirements, CoreFirst Bank & Trust complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.
Position: IT Generalist Supervisor
Reports to: Director of Information Technology
Classification: Full-Time, Exempt
Hours:8:00 am-5:00 pm, Monday through Friday; other days and hours as needed. Hours may fluctuate and exceed 40 hours in some weeks.
Location: Headquarters - Topeka, KS
Job Summary:
This position is responsible for managing and maintaining the bank’s Help Desk and Desktop Administration. Additional responsibilities include managing servers, network partnerships, Active Directory, and Microsoft 365.
Supervisory duties will include setting schedules, assigning tasks, ensuring task completion, and ensuring that those under their direction have adequate resources to complete their jobs.
Essential Functions & Responsibilities:
- Manage the help desk/desktop team.
- Oversee Active Directory, user account provisioning, access management, and identity workflows.
- Diagnose and resolve hardware, software, and network issues for employees.
- Manage user accounts, access rights, and permissions across various enterprise systems.
- Install, configure, and maintain computers, mobile devices, printers, and other peripheral devices.
- Manages IT projects following the IT Project Management methodology, ensuring projects come in on time and within budget.
- Performs on-site and remote technical support.
- Maintains excellent communication with IT management on all tasks and projects.
- Creates and maintains good technical documentation.
- Interfaces with software vendors to solve problems experienced with their software.
- Ability to solve problems independently.
- Conduct all actions consistent with quality customer service, friendliness, and the overall mission of the bank.
- Ability to be on call.
- Education: High school diploma or equivalent required. Bachelor’s degree is preferred.
- Experience: Five years of technical experience
- Experience: 2 years of IT helpdesk/desktop management
- Experience: Experience managing and supporting software in Microsoft 365, Active Directory, endpoint management, and networking basics (DNS, DHCP).
- Proficient with Windows network setup, administration, maintenance, and upgrade
- Deep understanding of Microsoft 365, Active Directory, endpoint management, and networking basics (DNS, DHCP)
- Strong analytical and problem-solving skills
- Strong customer service skills and willingness to assist others
- Ability to relate and empathize with other people
- Listening, oral, and written communication skills
- Detail-oriented
- Goal-oriented
- Initiative/self-starter
- Commitment to CoreFirst Values: Respect, Communication, Integrity, Initiative, and Accountability and demonstrated competencies in Customer Focus, Compliance, Ethics, Perseverance, and Time Management
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee is regularly required to talk or hear. The employee is frequently required to sit, stand, and walk. Some light physical effort required, including the ability to lift up to fifty (50) pounds.
Travel:
Travel is primarily local during the business day, although some local evening and weekend travel may be expected.
Work Environment:
This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, copy machines, filing cabinets, and fax machines.
Applicants must have a clean driving record and pass a drug screen and background checks
Internal applicants must meet the minimum requirements of their current job, notify their manager/supervisor they are applying for the position, and submit a resume via the employee portal
CoreFirst provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, or genetics. In addition to federal law requirements, CoreFirst Bank & Trust complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.