Operations Supervisor - Receiving & Pick/Pack/Ship

Management:

• Oversees the day-to-day operations of their assigned areas - Receiving, Pick/Pack/Ship (Supervises a team of 2 part-time picker/packers)
• Works closely and regularly communicates with the Assistant Store Manager and Store Manager regarding all initiatives and team members related to their area.
• Create/maintain work schedules and provide management for team members.
• Assign and delegate tasks to team members.
• Handle attendance and performance issues.
• Write and conduct periodic performance reviews.

Operations: 

• Strives for efficiency and completion of operational projects, tasks, and initiatives.
• All communication with all aspects of the team including but not limited to Replenishment Associates and Sales Team
• Members, Store Management and other departmental Managers and Supervisors, as well as customers and business associates on and off site.
• Communicate with Purchasing/Merchandising team with product issues.

Customer Service:

• Intervene and handle challenging customers either independently or with the assistance of management.
• Address incoming emails, calls, etc. from customers and vendors.
• Maintain up-to-date system knowledge and processes.

Safety: 

• Understand and follow safety standards used by Lehman’s to ensure safety for team members and guests.

Other duties as assigned.