Human Resources Advisor

Ardent Health is a leading provider of healthcare in growing mid-sized urban communities across the U.S. With a focus on people and investments in innovative services and technologies, Ardent is passionate about making healthcare better and easier to access. Through its subsidiaries, Ardent delivers care through a system of 30 acute care hospitals, 24,000 team members and more than 280 sites of care with over 1,800 affiliated providers across six states.

POSITION SUMMARY:

The Human Resources Advisor (HR Advisor) role is responsible for Tier 2 level inquiries and support requests to include advising managers and employees on matters including absenteeism, performance concerns, and compliance with policies, practices, and applicable employment legislation. This position will investigate, research, resolve, and respond to a variety of employment-related matters. Including but not limited to accommodation requests, FMLA review, absenteeism, onboarding, terminations. The HR Advisor provides consultation and resolution guidance to promote a positive workplace culture. Serves as initial contact for inquiries into HR processes, company policies and programs, and workplace accommodations. The HR Advisor is a trusted member of the HR team offering on-site support as needed. This role will be a centralized role and a shared resource across Ardent.

• Guide managers and employees regarding Ardent company policies, values, HR programs (benefits, pay, and salary) administration, and interpretation to ensure policies and procedures are handled consistently and in a timely manner.
• Ensure activities are in compliance with all state and federal employment laws and regulations (e.g., FMLA, ADA, EEO, and FLSA).
• New Employee Orientation includes setting up rooms, printing materials, sending calendar invites, tracking attendance.  Coordinate catering and assist with speaker setup and facilitation. Time commitment may range from 4–8 hours in a single day.
• Manage FMLA process including accommodations and General Medical Leave. Monitor leave process and collaborate with Human Resources teams and managing the process alongside our leave vendor.
• Handle worker compensation, accommodation, and unemployment claims and requests.
• Support in documenting corrective actions.
• Serve as a coach and mentor for the first time and new-to Ardent people leaders in applying company policies fairly and consistently.
• Support HR Business Partners by serving as a listening post to the employee experience.
• Participate in the preboarding process through scheduling and conducting I9 appointments and entering in E-verify systems.
• Stay informed in human resources practices, company policy changes, and employment legislation and share knowledge with the HR One Source (service center) team
• Prepare reports and present findings to field leaders and HRBPs.
• Distribute weekly reports to managers and Human Resources on expiring licenses and certifications.

Education & Experience:

• Associates degree; Bachelors degree preferred.
• 3 years of HR experience.
• SHRM certification, preferred.

Knowledge, Skills & Abilities:

• Ability to effectively manage multiple projects with overlapping tasks and work independently with minimal supervision.
• Proficient with various HR technology and MS Office software.
• HR system knowledge and experience preparing reports, interpreting results, and gleaning insights from the data.
• Strong interpersonal skills.
• Strong verbal and written communication skills; demonstrated ability to communicate effectively with peers, management, and employees.
• Strong organizational and time management skills.
• Resourceful and organizationally savvy.
• Excellent research and documentation skills.
• Proven ability to resolve conflict.
• Comfortable working in a fast-paced, constantly evolving, team environment.
• Discreet in handling confidential/sensitive information.

This role is remote/hybrid based out of our Amarillo, Texas. Individual must reside in the Amarillo, Texas area or be willing to relocate.

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