What are the responsibilities and job description for the REGIONAL OFFICE LIAISON position at HRA/DEPT OF SOCIAL SERVICES?
- HRA/DEPT OF SOCIAL SERVICES
- Full-Time
- Exam May Be Required
Job Description
Family Independence Administration provides temporary help to individuals and families with social service and economic needs to assist them in reaching self-sufficiency via essential and diverse programs/services, such as: temporary cash assistance, SNAP, childcare, eviction prevention services, adult protective services, job training, employment plans/support, domestic violence assistance, child support enforcement, etc.
The New York City Human Resources Administration (HRA) provides temporary help to individuals and families with social service and economic needs to assist them in reaching self-sufficiency via essential and diverse programs/services, such as: temporary cash assistance, supplemental nutrition assistance (also known as SNAP), child care, eviction prevention services, adult protective services, job training, employment plans/support, domestic violence assistance, child support enforcement, etc. The employees of the Family Independence Administration (FIA) help provide unique individual services to eligible New Yorkers aimed toward the achievement of long-term self-sufficiency.
The Family Independence Administration (FIA) is recruiting for one (1) Associate Benefits Opportunity Specialist III, to function as Regional/Administrative Office Liaison, who will:
- Under general supervision of the Deputy Commissioner or Assistant Deputy Commissioner or
represent and assist the Deputy Commissioner or Assistant Deputy Commissioner or Regional
Manager in the day-to-day administration of FIA Benefit Access Centers and Food Stamp
operations.
- Represent the Deputy Commissioner or Assistant Deputy Commissioner or Regional Manager at
daily functions and operations of several Benefit Access Centers and Food Stamp sites, monitoring
the conduct and follow-up of application interviews to ensure that financially eligible individuals
receive public assistance in a timely manner as mandated by legal regulatory requirements.
- Respond to inquiries from Legal Services, Council Members and Advocates, obtaining information
- Review and control written complaints from various sources including the Commissioner, Deputy
from various Benefit Access Centers.
- Monitor Fair Hearing compliance activities; prepare weekly updates of fair hearing compliance;
Information System (FHIS) for completion of Fair Hearing decisions; identify errors and advice the
Benefit Access Centers of corrective action.
- Make frequent and regular visits to the Benefit Access Centers and Food Stamp sites to conduct
effectively and in accordance with established policy and procedure; conduct audits designed to
measure target areas; inform the Regional Manager and participates in the development of corrective
action plans and follow-up studies to ensure that the problem has been corrected.
- Provide technical support to the Center Managers in order to help improve performance and
ensure that mandated re-determinations of financial eligibility are completed within the appropriate
timeframes.
- Participate in the training of staff in the proper interpretation and application of agency policies and
are consistent with applicable laws, regulations and policies.
Hours/Shift:
Monday - Friday 9:00am – 5:00pm
ASSOCIATE BENEFITS OPPORTUNITY - 56316
Minimum Qualifications
1. A four-year high school diploma or its educational equivalent, and three years of full-time satisfactory
experience working directly in social/human services or a related setting, providing either:
a) client services.
b) employment planning/counseling services which involves job development, skills assessment, and
employment placement or other economic opportunity programming.
2. A baccalaureate degree from an accredited college; plus eighteen months of full-time satisfactory
experience working as a Benefits Opportunity Specialist; or
3. A baccalaureate degree from an accredited college; plus eighteen months of full-time satisfactory
experience as described in one (1) above.
4. College credit from an accredited college may be substituted for this experience on the basis of 60
semester credits for 9 months of the work experience described above. However, all candidates must
have at least 18 months of full-time satisfactory experience working as a Benefits Opportunity Specialist
or performing social/human services work as described in one (1) above.
55a Program
This position is also open to qualified persons with a disability who are eligible for the 55-a Program. Please indicate at the top of your resume and cover letter that you would like to be considered for the position through the 55-a Program.
Public Service Loan Forgiveness
As a prospective employee of the City of New York, you may be eligible for federal loan forgiveness programs and state repayment assistance programs. For more information, please visit the U.S. Department of Education’s website at https://studentaid.gov/pslf/.
Residency Requirement
New York City Residency is not required for this position
Additional Information
The City of New York is an inclusive equal opportunity employer committed to recruiting and retaining a diverse workforce and providing a work environment that is free from discrimination and harassment based upon any legally protected status or protected characteristic, including but not limited to an individual's sex, race, color, ethnicity, national origin, age, religion, disability, sexual orientation, veteran status, gender identity, or pregnancy.
Shortlist
- Experience Level:Experienced (Non-Manager)
- Category:Social Services
Salary : $75,410 - $86,721
