What are the responsibilities and job description for the CLERICAL SUPPORT SUPERVISOR position at HRA/DEPT OF SOCIAL SERVICES?
CLERICAL SUPPORT SUPERVISOR
- HRA/DEPT OF SOCIAL SERVICES
Posted on
10/30/2026
- Full-time
Location
MANHATTAN
- Exam may be required
Department
Off Of Child Enforc-NM
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Job Description
The Office of Child Support Services (OCSS) puts children first by helping both parents provide for the economic and social well-being, health, and stability of their children. OCSS serves parents and guardians, regardless of income and immigration status. The program helps tens of thousands of children every year by bringing more income into the home. OCSS collects more than $700 million a year on their behalf.
The DSS Court Services (DSS CS) division is responsible for processing cases received from the OCSS Borough Offices and Enforcement division on behalf of families in receipt of Cash Assistance and Medical Assistance. DSS CS works in conjunction with the DSS Office of Legal Affairs (OLA) and NYS Office of Court Administration (OCA) to file child support petitions in pursuit of establishment/modification of support and establishment of paternity, calendar hearings with the NYC Family Courts and process post-hearing actions on those cases.
Under supervision of the Court Services Supervisor with latitude for independent judgment, the Clerical Associate III/Court Processing Unit Clerk is responsible for performing multiple complex clerical tasks associated with child support court orders, such as generating petitions, calendaring/preparing court cases, mailouts and various post hearing activities as specified by the Office of Legal Affairs. Staff will also perform case status updates, such as summons processing and pre-hearing or post-hearing processes.
The Office of Child Support Services (OCSS) is recruiting one (1) Clerical Associate III to function as a Clerical Support Supervisor who will:
- Perform the data-entry of court referrals received from the OCSS Borough Offices, Enforcement Services and other Child Support areas. Utilize the Unified Court Management System (UCMS) to schedule Court hearings, generate summonses/petitions and notices for child support hearings.
- Utilize databases and applications including but not limited to the Electronic Case Folder System (ECFS), SharePoint and the Automatic Mail System (AMS) to retrieve, process and update assigned work.
- Prepare summonses/petitions packages for noncustodial parents for mail service and personal service. Prepare envelopes for mail-outs of court appearance notices to the custodial parents. Reconcile service certificates received from the Sheriff’s Office, and service affidavits received from the contracted process servers.
- Review Court Outcome Disposition sheets and case files after the hearing is completed to determine the outcome of the court hearings and process actions needed.
- Utilize case locate systems to identify alternate addresses for NCPs as needed
- Update case information in appropriate child support applications (e.g., ASSETS, ECFS) and index required documents as needed.
- Complete daily and weekly logs and statistical reports.
- Assist other work units as needed and participate in special projects.
Hours/Shift: 8:30 AM – 4:30 PM
CLERICAL ASSOCIATE - 10251
Minimum Qualifications
Qualification Requirements
A four-year high school diploma or its educational equivalent approved by a State's department of education or a recognized accrediting organization and one year of satisfactory clerical experience.
Skills Requirement
Keyboard familiarity with the ability to type at a minimum of 100 key strokes (20 words) per minute.
55a Program
This position is also open to qualified persons with a disability who are eligible for the 55-a Program. Please indicate at the top of your resume and cover letter that you would like to be considered for the position through the 55-a Program.
Public Service Loan Forgiveness
As a prospective employee of the City of New York, you may be eligible for federal loan forgiveness programs and state repayment assistance programs. For more information, please visit the U.S. Department of Education’s website at https://studentaid.gov/pslf/.
Residency Requirement
New York City residency is generally required within 90 days of appointment. However, City Employees in certain titles who have worked for the City for 2 continuous years may also be eligible to reside in Nassau, Suffolk, Putnam, Westchester, Rockland, or Orange County. To determine if the residency requirement applies to you, please discuss with the agency representative at the time of interview.
Additional Information
The City of New York is an inclusive equal opportunity employer committed to recruiting and retaining a diverse workforce and providing a work environment that is free from discrimination and harassment based upon any legally protected status or protected characteristic, including but not limited to an individual's sex, race, color, ethnicity, national origin, age, religion, disability, sexual orientation, veteran status, gender identity, or pregnancy.
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Job ID
808724
Posted until
12/29/2026
Title code
10251
Civil service title
CLERICAL ASSOCIATE
Title classification
Competitive-1
Business title
CLERICAL SUPPORT SUPERVISOR
- Experience level: Experienced (non-manager)
Job level
03
Number of positions
1
Work location
115 Chrystie Street
- Category: Administration & Human Resources
CLERICAL SUPPORT SUPERVISOR
Benefits:
Health Insurance, Vacation & Paid Time Off, Pension PlanSalary : $42,288 - $48,631