What are the responsibilities and job description for the Customer Service / Account Manager position at HR Solutions, Inc.?
Customer Service / Account Manager
Position Summary:
Pearison Inc. is looking for a Customer Service / Account Manager to join their growing team. Pearison Inc. is an established, family-owned manufacturing company. Pearison, Inc. is a leader in the Marching Band and Color Guard Uniform industry with customers worldwide. Their continued success has created additional positions on their team.
Responsibilities:
- Train, coach, and coordinate the responsibilities of Customer Service Associates including providing exceptional customer service and creating repeat customers
- Manage communications regarding ongoing quotes, samples, and projects
- Monitor and analyze customer feedback and data to identify areas for improvement and implement necessary changes
- Collaborate with cross-functional teams to ensure consistent and seamless shipping and follow-up regarding custom orders
- Resolve escalated customer concerns and complaints in a timely and satisfactory manner
- Plan and execute customer events and promotions to enhance the overall shopping experience
- Oversee and manage the Sales team, providing guidance and support as needed
Requirements:
- Bachelors degree preferred but not required or equivalent experience
- 2 years’ management experience required
- Must have strong customer service, attention to detail, de-escalation, and problem-solving skills
- Strong Microsoft Word, Excel, and Outlook skills
Compensation:
- $75,000 / year plus performance bonus depending on experience
- Excellent benefits offered
TO APPLY: If your background and qualifications match this position, please send your updated resume to:
Vicki Hubiak, President / CEO
vhubiak@hrsolutions-inc.com
Please know that, due to volume of responses, only those candidates who meet the requirements described above will be contacted.
To see all of our career opportunities, visit us at:
www.hrsolutions-inc.com
HR Solutions, Inc. is proud to be an Equal Opportunity Employer
At HR Solutions, Inc. we take pride in developing effective and professional relationships with our clients. We have been selective in building our own staff from the most highly qualified, certified, and experienced individuals in the Tri-State area. Our team of consultants has accumulated extensive Human Resources experience in Staffing, Executive Recruiting, Corporate Outplacement, Executive Coaching, Training and Organizational Development.
Salary : $75,000