Inside Sales & Showroom Coordinator

Position Summary:
The Inside Sales & Showroom Coordinator has enthusiasm and passion for the Culp brand.  The position will develop sales to hit targets, maintain an on-brand showroom experience for our customers, and engage with executive and sales leadership to support administrative needs. 

Position Responsibilities:

Inside Sales:

• Maintain existing book of inside clients and actively prospect potential new clients. 
• Work closely with clients to understand preferred trends, styles and color stories, and make appropriate recommendations from Culp’s line.
• Coordinate with customer service to serve each customer’s needs regarding lead times and shipping methods.
• Develop an in-depth knowledge of our brand and product to be able to communicate with customers effectively whether via email, phone, or in person at Congdon Yards.
• Ensure client expectations are met by ensuring accuracy related to ordering, shipment/tracking, and delivery of product.
• Work to achieve or exceed quarterly sales targets.
• Coordinate and submit customer special requests to the Design team.
• Support the company’s policies on returns and cancellations; ensure this policy is explained fully to each customer.

Showroom Coordination:

• Ensure the Congdon Yards design center is ready to greet visitors year-round, with special emphasis on industry events (Furniture Market, Interwoven, customer appointments).

• Two times per year, manage the installation of samples, furniture, plants and accessories in advance of Interwoven.
• Coordinate resources such as catering, moving, minor construction services, florists and other vendors during events. Plan menus and other entertainment as needed.
• Plan, assemble, and stock product displays in showrooms regarding product displays, promotional programs, and advertising.
• Schedule, update, and maintain showroom appointment calendar for Interwoven, Furniture Market and communicate with Design and Sales

• Provide year-round administrative oversight over the Congdon Yards design center.
• Be present for scheduled maintenance and repairs.
• Receive mail and packages as needed.
• Liaise with CHRO for general building safety.

Executive Administration:

• Provide executive-level administrative support for the Board, CEO, and Sales Leadership, including scheduling, travel arrangements and meeting preparations

• Assist with other sales related administrative needs as assigned.

Role Qualifications/Essential Skills & Experience:

• Previous furniture and/or textile knowledge preferred.
• Must be present in the office.
• Exceptional presentation skills and ability to articulate product knowledge to client.
• Must be results-driven with the ability to meet sales targets as given.
• Excellent communication skills through phone and emails.
• Ability to multitask.
• Strong sense of professionalism.

• Working knowledge of social media platforms and tools.
• Strong computer skills (Teams, PowerPoint or Canva, and Excel are critical).
• Exceptional at building and nurturing customer relationships.

• Enthusiasm and Passion for the Brand.
• Adaptable to different situations and audiences.

Education requirements: 

• BA in General Business or Textiles preferred, or equivalent experience in progressive roles.
• 2 years progressive sales and/or customer service experience preferred.

Travel Requirements:

• Some local customer travel is required. Furniture and Fabric Market attendance required. 

Reporting to this position:

• No direct reports.