Senior Software Trainer & QA Analyst

Job Title: Senior Software Trainer & QA Analyst

Location: Washington, DC

Overview

Seeking an experienced professional to train DCPS school-based and central office staff on Aspen SIS and support system improvements through testing and Tier II support.

Key Responsibilities

• Deliver virtual and in-person Aspen SIS training for school and central office users.

• Create and update training materials (manuals, videos, guides, SharePoint).

• Provide Tier II Aspen SIS support; resolve issues and track tickets.

• Manage user inquiries through help desk systems.

• Test and validate new SIS features; document results.

• Collaborate with teams to enhance system functionality and user experience.

• Maintain organized documentation and provide strong customer service.

Required Skills

• 1 year training DCPS school-based & central office users in Aspen SIS.

• 4 years hands-on Aspen SIS experience.

• 2 years working with help desk tools (Remedy, HEAT, etc.).

• 5 years creating instructional materials (PPT, Captivate, SharePoint, video tools).

• 10 years customer service/user support experience.

• Strong communication, organization, and problem-solving skills.

• Education sector experience preferred.

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