What are the responsibilities and job description for the Operations Coordinator position at HR Orb Consultancy LLC?
About Client
Station Manager The Global Institute of Logistics has named our client as the world’s Best in Class Global Aerospace Logistics Company. As the benchmark independent freight forwarder in the global aerospace logistics space, our vision is to be the most respected, valued, passionate and entrusted leader in global aerospace logistics. We aim to provide our employees with a rewarding, safe and empowered environment that fosters high standards. Working with our client you will have the opportunity to grow your career supported by an award-winning team and industry
Client Mission
To support our customers with consistent, dependable, competitive and innovative logistics solutions which power their business.
Client Vision
To be the most respected, valued, passionate and entrusted leader in global aerospace logistics.
The Opportunity
Working with our client you will have the opportunity to grow your career supported by an award winning team and industry leading systems and processes. Our client is fully committed to rewarding dedication and success and supporting staff to achieve their full potential. We are looking for ambitious, recent graduates who are looking for a career in the logistics sector.
Location: Doral, Miami
Line Manager: Station Manager
Working hours: 11 hours from 08:00PM to 08:00AM
Shift Pattern: Rotates in a 4 days on / 3 days off → 3 days on / 4 days off → 4 days from Wednesday to Saturday and Thursday to Saturday alternative week with coverage on every Sunday and holidays, as they fall in the rotation
Key Role Accountabilities
Operations:
o Work within the Export & Import Operations team, to complete shipments from start to finish always ensuring excellent customer service.
o Update comments and actions within the Company system to allow understanding of workflow and handling of shipment specifics without the requirement to locate individual file.
o Delete any unnecessary emails, to ensure efficiency and Best in Class service.
o Investigate and implement the most cost-effective dispatch of each shipment in accordance with the customers' instructions.
o Liaise and negotiate with the suppliers to ensure their costs are being provided at the time of booking.
o Manage all necessary documentation and online forms for the efficient, cost-effective and lawful execution of all import activities.
o Provide ‘collection / delivery notes’ and / or notification ‘in writing’ of all relevant collection / delivery instructions.
o Ensure customs entries are being completed as per the written instructions from the customer or as per the agreed customer SOP and are completed to a high standard.
o Liaise with Warehouse and Transport Team for reliable distribution for imports / exports.
o Arrange direct drives as per customer requests.
o Arrange On Board Couriers when necessary.
o Ensure that any customer service failures, billing issues, other issues and / or errors are reported without delay to the Station Manager and Head of Operations US
Compliance:
o Ensure Export and Import processes are completed in compliance with US regulations and procedures.
o Ensure adherence to client Quality Management System processes.
o Maintain and share with colleagues, as appropriate, personal knowledge of all relevant import / export law and procedures, tariffs and duties, licenses and restrictions.
Profitability and Accounting
o Review and identify areas to maximise profitability by proactive file management.
o Ensure all billing is carried out within Company timeframes, monitoring and ensuring correct input of purchase costs into the system enabling accurate billing and profit reporting.
Your Experience
o This role is underpinned by excellent customer service skills. You will have excellent attention to detail and possess a sound knowledge of Import / Export processes.
o Solid background in US Customs law and procedures.
o Sound knowledge of Microsoft suite, including Word, Excel and PowerPoint.
o The ability to work pro-actively using own initiative.
o Strong communication skills, both written and verbal.
o Ability to build strong relationships.
o Problem solving skills, with the ability to consider several possible options and decide on most appropriate method.
o Ability to work pro-actively using own initiative.
o Strong organisational skills with the ability to prioritise as well as focus on the detail o Excellent process and planning skills
o Strong commercial awareness, understands impact of actions o Experience of working with Cargo wise and Dangerous Goods Compliant would be an advantage
What client Offer:
o Competitive wages
o 401k with company match
o Health insurance, including dental and vision plans.
o Paid vacation and holidays and an additional day for your birthday.
o Employee Assistance Programme.
o Free on-site parking.
o Opportunity to grow expertise through ongoing coaching, training and development.