Operations Coordinator - Night Shift

Key Role Accountabilities

Operations:

o Work within the Export & Import Operations team, to complete shipments from start to finish always ensuring excellent customer service. o Update comments and actions within the Company system to allow understanding of workflow and handling of shipment specifics without the requirement to locate individual file. o Delete any unnecessary emails, to ensure efficiency and Best in Class service. o Investigate and implement the most cost-effective dispatch of each shipment in accordance with the customers' instructions. o Liaise and negotiate with the suppliers to ensure their costs are being provided at the time of booking. o Manage all necessary documentation and online forms for the efficient, cost-effective and lawful execution of all import activities. o Provide ‘collection / delivery notes’ and / or notification ‘in writing’ of all relevant collection / delivery instructions. o Ensure customs entries are being completed as per the written instructions from the customer or as per the agreed customer SOP and are completed to a high standard. o Liaise with Warehouse and Transport Team for reliable distribution for imports / exports. o Arrange direct drives as per customer requests. o Arrange On Board Couriers when necessary. o Ensure that any customer service failures, billing issues, other issues and / or errors are reported without delay to the Station Manager and Head of Operations US Compliance: o Ensure Export and Import processes are completed in compliance with US regulations and procedures. o Ensure adherence to client Quality Management System processes. o Maintain and share with colleagues, as appropriate, personal knowledge of all relevant import / export law and procedures, tariffs and duties, licenses and restrictions. Profitability and Accounting o Review and identify areas to maximise profitability by proactive file management. o Ensure all billing is carried out within Company timeframes, monitoring and ensuring correct input of purchase costs into the system enabling accurate billing and profit reporting.  

Your Experience

o This role is underpinned by excellent customer service skills. You will have excellent attention to detail and possess a sound knowledge of Import / Export processes. o Solid background in US Customs law and procedures. o Sound knowledge of Microsoft suite, including Word, Excel and PowerPoint. o The ability to work pro-actively using own initiative. o Strong communication skills, both written and verbal. o Ability to build strong relationships. o Problem solving skills, with the ability to consider several possible options and decide on most appropriate method. o Ability to work pro-actively using own initiative. o Strong organisational skills with the ability to prioritise as well as focus on the detail o Excellent process and planning skills o Strong commercial awareness, understands impact of actions o Experience of working with Cargowise and Dangerous Goods Compliant would be an advantage