Showroom Sales Lead

Showroom Sales Lead – Pasadena or West Hollywood Showroom

Custom Comfort Mattress locally manufactures and sells handcrafted, high-quality mattresses made with natural materials and traditional, lasting craftsmanship. We create genuine, welcoming, customer-focused experiences with the mission of helping our customers get their best sleep each night.

Custom Comfort Mattress was founded 30 years ago and continues to run as a privately held family-owned business. The company’s manufacturing facility is located in Orange County, CA. We operate eight retail showrooms: six in Orange County and two in Los Angeles County.

The ideal Sales Lead will be able to demonstrate the following:

• The ability to listen, engage and connect with people
• Provide superior customer service and a quality showroom experience
• Consistently operate with a drive for meeting & exceeding customer’s expectations
• Effectively suggest the best products based on the customer’s interests
• Ability to resolve and manage customer concerns
• Represent the brand well by demonstrating and modeling exceptional customer service standards
• Effectively educate the customer on the brand’s unique features & benefits
• Understand the importance of conversation and consistently closing the sale
• Assist the management team in ensuring the store is properly merchandised

Qualifications:

• Minimum of three (3) years of retail sales/ commission sales/ fitness membership sales experience required
• Availability to work onsite 10am-6pm, 5 days per week
• Availability for weekend and holidays, 2 weekdays off per week
• Superior communication skills. Must possess the ability to respond to common inquiries, complaints, and/or requests from internal and external sources
• Broad base of knowledge in sales and customer service in a retail, customer facing setting
• Must function independently and have flexibility, personal integrity, and the ability to work effectively with others
• Able to commute and work onsite daily (5 days per week) in one of these showrooms: Pasadena or West Hollywood
• Must be authorized to work in the US

Key Perks:

Medical/dental/vision benefits

401(k) with employer match

5-day work week

Sign-on Bonus (paid after 90 days)

Monthly sales incentive bonuses/ commission

Employee discounts

Compensation:

• Hourly rate from $24-40/hour commission/ monthly sales incentive bonuses.
• Base pay typically starts at $24/hour depending on past experience.
• After 90 days, you are required to meet minimum monthly revenue goals.
• Hourly base pay increases as you exceed quarterly revenue goals.
• Average Sales Specialist total compensation across Southern California is $60,000-100,000.