What are the responsibilities and job description for the Case Manager/Administrative Assistant position at HR Advisors, Inc.?
Paragon Forensics is a leading full-service consulting firm specializing in providing forensic analysis and expert opinion to the medico-legal and insurance industries. Our principal services include analyses of accident reconstruction, premises liability, biomechanics, and safety to assist our clients in their evaluation of actual or potential injury-related claims. We are a multidisciplinary team of Engineers and PhDs who collaborate on cases in a relaxed yet fast-paced work environment. www.paragonforensics.com
The Case Manager/Administrative Assistant will primarily be responsible for providing administrative support to the Paragon team of experts and staff, which will include monitoring the workflow for each case, requesting and filing case materials, coordinating with administrative assistants and support staff on calendar-based action items, and various other duties. The Case Manager may be asked to assist Paragon administrative staff with other duties to facilitate Company operations.
Benefits:
- 401k with 3% safe harbor and profit sharing
- Discretionary year-end bonus
- $750/month towards Blue Shield medical/dental insurance
- 15 days paid vacation
- 10 days paid sick leave
- 11 paid holidays
Responsibilities:
- Prioritize the client’s needs and case objectives to ensure excellence in quality of work product and timeliness in execution.
- Request and file case material.
- Act as a liaison between Paragon staff, clients, and vendors.
- Interact with Paragon staff and external clients as needed.
- Manage a high volume of customer inquiries and caseload.
- Phone and email correspondence with clients, vendors, and other stakeholders.
- Collect or obtain relevant case information to facilitate case workflow and to determine the most appropriate contact at Paragon.
- Communicate and collaborate with Paragon staff to provide materials and information required to complete the review of case materials.
- Perform other administrative duties as assigned.
Skills:
- Organization and note taking.
- Task prioritization
- Time management with a proven ability to meet deadlines.
- Problem-solving and taking initiative.
- Strong written and verbal communication with the command of the English language.
- Excellent attention to detail.
- Bilingual in English/Spanish is a plus.
Requirements:
- High School Diploma.
- 1-3 years administrative experience.
- 1-3 years of customer service experience.
- Proficiency in Microsoft Office
Preferred:
- Bachelor’s degree
- Clio Customer Relationship Management software experience.
- Legal industry experience
Salary : $750