What are the responsibilities and job description for the CCaaS Cloud Engineer (W2 Contract) position at HPTech Inc.?
- Experience with cloud-based contact center platforms such as:
- Genesys Cloud
- Amazon Connect
- Microsoft Dynamics Contact Center
- Five9
- Strong CCaaS domain knowledge.
- Experience working in Google Cloud Platform environments.
Technical Skills:
- BigQuery
- Big Data/Data Engineering
- PostgreSQL
- Data Platforms
- Data Processing Pipelines
- ETL/Data Integration
- Bash Scripting
- Contact Center Analytics/Data Processing
Preferred Background:
- Candidates who have worked on call center or customer service platforms.
- Exposure to cloud contact center implementations and migrations.