Training Support Specialist - On Site Requirement

POSITION SUMMARY

The Training Support Specialist provides guidance, coaching, and preparation for employees in alignment with Hoyleton’s CARE practice model. Under the supervision of the Training Supervisor, this role collaborates with program and department leaders, as well as Human Resources, to ensure employees are effectively trained and supported. Training Partners are assigned to specific programs or administrative areas and support pre-hires, new hires, and current staff.

Responsibilities include delivering required training programs, maintaining training records, tracking attendance, and assisting with training assignment management. Additional training needs may be assigned. The primary office location for this position is in Hoyleton, Illinois at the Therapeutic Residential Treatment Program but will be expected to travel to other agency locations as needed.

The typical work schedule for this position is Monday through Friday during standard business hours. In addition, this role requires one (1) four-hour Saturday shift per month and two (2) second-shift assignments per month to support training needs. Work schedules may vary based on agency and program needs.

ESSENTIAL FUNCTIONS AND RESPONSIBILITIES

• Assist with new employee orientation and training; with a heavy focus on agency models during congregate care staff on boarding.
• Deliver training to pre hire participants if applicable.
• Remain current on practices related to adult learning and engagement.
• Contribute to the improvement of agency model knowledge and practice of concepts in orientation curriculum.
• Coordinate shadowing for new hires.
• Support job role and individual development plans.
• Support staff in accessing training assignments.
• Collaborate with program leadership to increase leader knowledge and application of model principles.
• Train staff in TCI and CARE; observe practice, provide immediate coaching, and assess application of CARE and TCI principles with reporting to program leadership.
• Observe staff / youth interactions and provide in the moment coaching, concept connection and reflection. This may include evening and weekend hours as scheduled and planned. The training partner must step away from direct client contact during any crisis.
• Conduct refreshers on agency and program approved models.
• Assist supervisors in integrating CARE and TCI concepts into team meetings.
• Cochair training-related meetings.
• Document training assignments and attendance.
• Report training compliance to program leadership and collaboration on plans for improvement.
• Use data to identify training gaps and identify resources to close those gaps.
• Participate in CARE and TCI Community of Practice opportunities.

Perform other duties as assigned.

QUALIFICATION REQUIREMENTS

• Understanding trauma, separation, and loss experienced by youth in care.
• Ability to deliver culturally responsive services.
• Strong presentation and written communication skills.
• Ability to adapt to various learning styles.
• Must meet DCFS/CANTS Clearance Requirements.
• Must be at least 21 years of age.
• Must possess and maintain a valid driver’s license and maintain proof of automobile insurance.

EDUCATION AND/OR EXPERIENCE

• Bachelor’s degree in social work, or human services field along with one (1) year of experience in a Residential setting OR High School Diploma/GED with four (4) years of experience in a Residential setting is required.
• Must have or obtain CARE Educator and TCI Trainer certification required within one year of hire.
• Training experience preferred.

CARE & TCI

Hoyleton has adopted the CARE (Children and Residential Experience), developed by Cornell University, to guide our culture and practice. CARE is grounded in six core principles: Developmentally Focused, Family Involved, Relationship Based, Ecologically Oriented, Competence Centered, and Trauma Informed.

Completion of CARE and TCI training is an internal requirement for all staff and must be completed upon hire. Ongoing application of these principles is expected and essential to successful job performance.

TCI (Therapeutic Crisis Intervention). Employees must:

• Pass the written test annually
• Pass the physical test every six months (if applicable to their role)

Consistent participation and application of both CARE and TCI principles drive company culture and are essential to job performance.

WORKING CONDITIONS

This position operates in the Hoyleton residential environment but may require travel to other agency sites based on role responsibilities.

The role involves periods of walking, standing, or sitting, and may occasionally require climbing stairs, bending, kneeling, or lifting materials up to 30 pounds, depending on job duties.

Occasional exposure to environmental factors such as noise, dust, or varying indoor/outdoor temperatures may occur depending on program needs and client-related activities.

BENEFITS

• Medical insurance with company funded Health Savings Account (HSA)
• Dental and vision insurance
• Paid vacation, sick, and personal days
• 10 company holidays and 1 floating holiday
• Monthly cell phone reimbursement
• 6 weeks paid parental leave
• 403(b) retirement plan with up to 5% employer match
• Employer-paid life insurance
• Optional supplemental benefits including: voluntary life, short-term disability, long-term disability, accident, and critical illness coverage
• Employee Assistance Program (EAP) available to employees and their household members for additional support
• Tuition reimbursement to encourage continued learning and growth
• BenefitHub Perks Program offering valuable employee discounts