What are the responsibilities and job description for the Customer Service Specialist position at On-Site Clean?
Title: Customer Service Specialist
Job Type: Full-Time | In-Person
Schedule: Monday – Friday | 8:30 AM – 5:00 PM
Location: Fenton, MO 63026
Job Overview:
The Customer Service Specialist is responsible for ensuring our customers are fully supported and satisfied. This role oversees product order management, invoice creation, and product receipt, while maintaining clear and effective communication with customers. The Customer Service Specialist ensures that all orders are accurate, products are available and accounted for, back orders are properly tracked and resolved, and customer needs are addressed promptly and professionally.
Key Responsibilities
- Respond to client inquiries via phone and email and resolve customer issues in a timely and professional manner.
- Process customer orders accurately, including phone orders, label creation, and setting up deliveries
- Receive incoming product shipments, verify accuracy, and address any discrepancies or damaged items.
- Monitor shipment “holds” and reconcile them with FedEx, UPS, and freight bills to ensure proper billing.
- Set up deliveries and coordinate scheduling
- Complete and manage Purchase Orders
- Submit invoices to customers daily and ensure timely and accurate billing.
- Track and monitor customer cases in the company’s internal system, providing updates and resolutions to customers and internal teams.
- Order products from vendors on a weekly basis and manage warehouse supplies as needed.
- Assist the Finance Director with accounts receivable, check processing, credit card management, and other finance-related tasks as requested.
- Maintain diligent communication with the Finance Director and other team members to ensure operational and financial accuracy.
- Handle daily operational issues that may arise, including mis-shipments, damaged products, or urgent customer needs.
- Scheduling
- Other duties as assigned.
Qualifications and Experience
- Excel Skills Needed.
- Strong verbal and written communication skills.
- Detail-oriented, organized, and able to manage multiple tasks simultaneously.
- QuickBooks knowledge preferred.
- Problem-solving skills and the ability to work proactively.
- Customer-focused with the ability to troubleshoot issues and maintain professionalism.
- Dependable and able to work both independently and collaboratively.
Benefits:
- Health Insurance
- Dental Insurance
- Vision Insurance
- 401(k)
- Life insurance
- Vacation Time Off
- Paid Time Off (PTO)
- 6 Paid Holiday's Off
Experience:
- Customer Service: 2 years (Required)
Pay: $48,000.00 - $55,000.00 per year
Work Location: In person
Salary : $48,000 - $55,000