What are the responsibilities and job description for the SafeVision Business Operations Support Specialist position at Hoya Vision Care?
The Business Operations Support Specialist is an experienced professional with knowledge of sales, business/commercial operations, and customer services best practices. They are the primary contact for all SafeVision Sales Reps when Safety Rx support is needed and the primary support function for the SafeVision line of business. They contribute to, create, and maintain good customer relationships (internal and external) while ensuring customer retention.
ESSENTIAL DUTIES AND RESPONSIBILITIES
Primary Duties
- Customer profile set up and maintenance. Assistance to the Sales Reps - review of programs, pricing, billing, order form, order process, and other necessary processes.
- Complete purchase order review and updates to ensure accurate order processing.
- Provide troubleshooting assistance for customer orders, billing, account statuses and relevant problems.
- Providers assistance with reporting and sales data.
- Liaison with Sales Reps to structure profile data accurately for product or price changes.
- Primary resource for maintaining Geographic Dispensing Provider Network including onsites; i.e. finding new eye care providers (ECPs), training new/existing ECPs and network clean up.
- Stay up-to-date with new product and feature launches and ensure sales team and accounts are on board.
- Review pending orders with conversion or pricing error to ensure programs are followed and prevent billing errors.
- Suggest sales operation process improvements and document standard operating procedures.
- Meets with other departments to make sure all unresolved issues are being addressed.
- Reports all recurring problems/issues to Sales Reps and Management team until solution or fix is implemented.
- Acknowledges customer, ECP, and Sales Reps’ needs by responding to emails or phone calls within a timely period within standard turn around timelines dependent on specific task.
- Updates all contact information, program changes in SalesForce and various systems
- Primary resource for ordering and maintaining ECP and customer frame sample kits.
QUALIFICATIONS
Education
- BS or Associate degree in business or relevant field a plus.
Experience
- Proven work experience as a Business Operations and/or Sales Support or similar role.
- Minimum of 3 years in a related support role.
- Proficiency with MS Office - particularly MS Excel and Word.
- In-depth understanding of sales principles and customer service practices.
- Excellent communication skills.
- Analytical, problem solving and multitasking skills.
- Teamwork and motivational skills.
- Knowledge and understanding of the Optical industry recommended.
- Hands on experience with using multiple systems.
- Ability to represent the company in a professional manner.
- Ability to work overtime when or if needed.
- Able to read and write English. Multi-lingual a plus
Knowledge, Skills, and Abilities
- Proficiency with MS Office - particularly MS Excel and Word.
- In-depth understanding of sales principles and customer service practices.
- Excellent communication skills.
- Analytical, problem solving and multitasking skills.
- Teamwork and motivational skills.
- Knowledge and understanding of the Optical industry recommended.
- Hands on experience with using multiple systems.
- Ability to represent the company in a professional manner.
- Ability to work overtime when or if needed.
- Able to read and write English. Multi-lingual a plus
NON EXCLUSIVE
The duties outlined in this document are not limited to what is presented and are not exclusive. You may be asked from time to time to perform additional duties by your supervisor.
ESSENTIAL DUTIES AND RESPONSIBILITIES
Primary Duties
- Customer profile set up and maintenance. Assistance to the Sales Reps - review of programs, pricing, billing, order form, order process, and other necessary processes.
- Complete purchase order review and updates to ensure accurate order processing.
- Provide troubleshooting assistance for customer orders, billing, account statuses and relevant problems.
- Providers assistance with reporting and sales data.
- Liaison with Sales Reps to structure profile data accurately for product or price changes.
- Primary resource for maintaining Geographic Dispensing Provider Network including onsites; i.e. finding new eye care providers (ECPs), training new/existing ECPs and network clean up.
- Stay up-to-date with new product and feature launches and ensure sales team and accounts are on board.
- Review pending orders with conversion or pricing error to ensure programs are followed and prevent billing errors.
- Suggest sales operation process improvements and document standard operating procedures.
- Meets with other departments to make sure all unresolved issues are being addressed.
- Reports all recurring problems/issues to Sales Reps and Management team until solution or fix is implemented.
- Acknowledges customer, ECP, and Sales Reps’ needs by responding to emails or phone calls within a timely period within standard turn around timelines dependent on specific task.
- Updates all contact information, program changes in SalesForce and various systems
- Primary resource for ordering and maintaining ECP and customer frame sample kits.
QUALIFICATIONS
Education
- BS or Associate degree in business or relevant field a plus.
Experience
- Proven work experience as a Business Operations and/or Sales Support or similar role.
- Minimum of 3 years in a related support role.
- Proficiency with MS Office - particularly MS Excel and Word.
- In-depth understanding of sales principles and customer service practices.
- Excellent communication skills.
- Analytical, problem solving and multitasking skills.
- Teamwork and motivational skills.
- Knowledge and understanding of the Optical industry recommended.
- Hands on experience with using multiple systems.
- Ability to represent the company in a professional manner.
- Ability to work overtime when or if needed.
- Able to read and write English. Multi-lingual a plus
Knowledge, Skills, and Abilities
- Proficiency with MS Office - particularly MS Excel and Word.
- In-depth understanding of sales principles and customer service practices.
- Excellent communication skills.
- Analytical, problem solving and multitasking skills.
- Teamwork and motivational skills.
- Knowledge and understanding of the Optical industry recommended.
- Hands on experience with using multiple systems.
- Ability to represent the company in a professional manner.
- Ability to work overtime when or if needed.
- Able to read and write English. Multi-lingual a plus
NON EXCLUSIVE
The duties outlined in this document are not limited to what is presented and are not exclusive. You may be asked from time to time to perform additional duties by your supervisor.