Financial Lines - Claims Intake Specialist

Locations: New York, NY or Houston, TX

Role Overview

The Financial Lines Claims Intake Specialist plays a critical role in the timely and accurate intake, assessment, and fast‑track handling of low‑complexity claims across Financial Lines. As we move toward a higher‑volume environment, this role ensures that new claims are processed efficiently, coded correctly, and advanced through the early stages of the claim lifecycle with precision and professionalism. The position supports Howden's commitment to exceptional client service, data integrity, and operational excellence.

Key Responsibilities

• Receive, review, and accurately enter new claim notifications into the system.
• Verify policy existence and apply correct claim coding.
• Manage low‑complexity, fast‑track claims from intake through resolution within authority limits.
• Maintain detailed documentation, running notes, and diary tasks for timely follow‑up.
• Serve as a first‑line contact for internal teams and claim adjusters on First Notice of Claim and Loss.
• Ensure accuracy of all claim details, including financial entries.
• Assist in the timely and accurate filing of key claim‑related documents and communications throughout the claim lifecycle.
• Adhere to internal procedures and authority guidelines.

Required Qualifications & Skills

• 1-3 years of financial lines claims handling experience.
• Proficiency in Microsoft Office and ability to learn claims management systems.
• Strong written and verbal communication skills.
• High attention to detail and strong problem‑solving ability.
• Strong organizational skills and ability to manage competing priorities.
• Customer‑service oriented.
• Work at the office requirement - minimum 3 days per week.

Compensation and Benefits

The expected base salary range for this role is $50,000 - $60,000, depending on experience and location.

In addition to a competitive base salary, employees are eligible to receive a production based bonus. Howden also offers a variety of benefits and programs, subject to eligibility, including:

• Medical, dental, and vision insurance, including healthcare savings and reimbursement accounts

• 401(k) retirement plan

• Flexible Paid Time Off and paid parental leave

• Life and Disability insurance

Our Sustainability Promise

We're on a life-long journey to become an ever-more sustainable group. It's a commitment to taking care of our people and the world we live in, to doing good business, and to making a positive impact wherever we can.