Billing and Invoicing Manager

Role: Billing & Invoicing Manager

• Location: Charlotte, NC
• Willing to Relocate

Why Join Howden US?

At Howden, we’re not just building a business- We’re rewriting the rules of what a global insurance broker can be. And now, it’s your turn to be part of something extraordinary. From three people and a dog to over 22,000 employees across 56 countries, we’ve grown into a $4bn revenue powerhouse with bold ambition: to become a $13bn business with 40,000 people by 2030.

We’re launching our US retail platform with the same entrepreneurial spirit that’s driven our success worldwide- and we’re looking for trailblazers to help shape the future.

Why Howden?

• You’ll Own It
• With 6,000 employee shareholders owning 34% of the company, our unique ownership model means you’re not just joining a team—you’re building a business you truly own.
• You’ll Be Empowered
• We’re a destination for talent where people are trusted to look after their clients and grow together. You’ll have the freedom to lead, backed by global scale and local expertise.
• You’ll Be Part of Something Bigger
• Our integrated platform spans broking, reinsurance, and MGA capabilities—giving you access to everything you need to deliver for clients and build something remarkable

We have always been employee-owned and driven by entrepreneurial spirit. Right from the beginning, we've focused on employing talented individuals and empowering them to make a real difference to the company, whilst building successful and fulfilling careers at the same time. Simply put, we hire talented specialists and give them what they need to make a difference for clients. Always have, always will.

What is the role?

The Billing & Invoicing Manager is responsible for overseeing billing activities within the US Regional Business Service Center. This role ensures accuracy, timeliness, and compliance in the preparation and delivery of client and carrier invoices, while supervising the work of Billing & Invoicing Analysts. The Manager provides guidance on complex cases and partners with account management, accounting, and leadership teams to maintain strong financial controls and drive process improvements.

What will you be doing?

Invoice Management

· Oversee the preparation, review, and timely delivery of client and carrier invoices.

· Ensure alignment of billing allocations based on client and carrier instructions.

· Provide support for high-value, complex, or exception billing scenarios.

· Supervise processing of fee agreements and managing of internal fee allocations in alignment with client and carrier requirements.

· Review calculation of surplus lines tax obligations for accuracy and alignment with state regulations.

Financial Coordination & Compliance

· Supervise coordination with accounting to confirm carrier payment terms and ensure smooth payment processing.

· Monitor SOX compliance documentation to ensure adherence to billing and audit requirements.

· Serve as an escalation point for complex accounting discrepancies related to billing and payments.

Premium Finance & Audit Support

· Oversee preparation of premium finance quotes for viable accounts.

· Review carrier audits for accuracy and partner on corrective actions as needed.

Team Leadership & Oversight

· Minimum of 2 years in a managerial role, overseeing 7–10 direct reports

· Provide coaching, feedback and support to Billing Analysts

· Assign workloads, monitor productivity and ensure adherence to standards.

Key Skills & Competencies

· Organizational Skills: Skilled in managing multiple billing cycles, deadlines, and escalations.

· Financial Acumen: Strong understanding of billing practices, allocations, and premium financing processes.

· Communication Skills: Ability to work effectively with account teams, accounting, and carriers.

· Regulatory Knowledge: Strong understanding of SOX compliance standards and audit requirements.

· Technical Skills: Proficiency with Microsoft Excel and billing/insurance systems (e.g. Epic, AMS360, or similar)

· Problem-Solving: Skilled at investigating discrepancies and identifying corrective actions.

· Leadership: Ability to supervise, mentor and develop junior employees.

Qualifications

· Bachelor’s degree in Accounting, Finance, Business, or related field; or equivalent work experience.

· 4-6 years of billing, accounting, or insurance operations experience.

· Strong knowledge of insurance billing practices, fee agreements, and premium financing preferred.

· Strong knowledge of SOX controls or financial compliance processes.

· Prior supervisory experience preferred.

What do we offer in return? A career that you define.

Our business succeeds by allowing our people to make a mark in the areas they care about most: personal development, volunteering, and fundraising for charity, or creating new insurance products that address society’s greatest challenges.

And we know that separate home and work lives don't really exist. If you're happy and healthy at home, you're more likely to be happy and fulfilled at work – and vice versa. That's why we do our best to support our people in every aspect of their lives.

Diversity and Inclusion At Howden we value diversity - there is no one Howden ‘personality type’. Instead, we’re looking for individuals who share the same values as us:

• Our successes have all come from someone brave enough to try something new

• We support each other, in the small everyday moments and the bigger challenges

• We are determined to make a positive difference, at work and beyond

We consider our people our chief competitive advantage and as such we treat colleagues, candidates, clients, and business partners with equality, fairness, and respect – regardless of age, disability, race, religion or belief, gender, sexual orientation, marital status, or family circumstances.

Our sustainability promise

We’re on a life-long journey to become an ever-more sustainable group. It's a commitment to taking care of our people and the world we live in, to doing good business, and to making a positive impact wherever we can. Our governance processes, company policies, and review systems are all geared towards our goal of making a positive impact in the world. You can read more about our sustainability work here.