What are the responsibilities and job description for the Bilingual Customer Service - Spanish position at Howard Wright - State Farm Agency?
Position Overview
Successful State Farm Agent is seeking a qualified professional to join their winning team for the role of Bilingual Insurance Customer Service Representative - State Farm Agent Team Member. We seek an energetic professional interested in helping our business grow through value-based conversations and remarkable customer experience.
Only candidates who meet the following criteria will be considered for this role:
1. Must have or be willing to obtain a Property and Casualty insurance license.
2. Must be able to make the commute to our agency location in Joliet, IL. This is an in-office position.
3. Must be bilingual; fluent in Spanish and English
Responsibilities include but not limited to:
- Establish customer relationships and follow up with customers, as needed
- Provide prompt, accurate, and friendly customer service. Service can include responding to inquiries regarding insurance availability, eligibility, coverages, policy changes, transfers, claim submissions, and billing clarification
- Use a customer-focused, needs-based review process to educate customers about insurance options
- Maintain a strong work ethic with a total commitment to success each and every day
As an Agent Team Member, you will receive...
- Salary plus Bonus/Commissions
- Paid Time Off (vacation and personal/sick days)
- Valuable experience
- Growth potential/Opportunity for advancement within my office
Requirements
- Property & Casualty license (must have or be able to obtain)
- Life and Health license (must be able to obtain)
- Bilingual; fluent in Spanish and English
- Excellent interpersonal skills
- Excellent communication skills - written, verbal and listening
- People-oriented
- Organizational skills
- Self-motivated
- Detail oriented
- Proactive in problem solving
- Dedicated to customer service
- Able to learn computer functions
- Pride in getting work done accurately and timely
- Ability to work in a team environment
- Ability to multi-task
- Provide timely and thorough activity reports to agent
- Selected candidate is expected to remain current in product changes, licensing, technical developments, and continuing education
If you are motivated to succeed and can see yourself in this role, please submit your resume. We will follow up with you on the next steps in the interview process.
This position is with a State Farm independent contractor agent, not with State Farm Insurance Companies. Employees of State Farm agents must be able to successfully complete any applicable licensing requirements and training programs. State Farm agents are independent contractors who hire their own employees. State Farm agents’ employees are not employees of State Farm.