What are the responsibilities and job description for the Customer Service Representative - Bilingual (Spanish) position at Apex Beverage Equipment Distribution Group, LLC?
We are looking for a bilingual customer-oriented service representative. A customer service representative, or CSR, will act as a liaison, provide product/services information and resolve any emerging problems that our customer accounts might face with accuracy and efficiency. The best CSRs are genuinely excited to help customers. They’re patient, empathetic, and passionately communicative. The target of CSRs is to ensure excellent service standards, respond efficiently to customer inquiries and maintain high customer satisfaction.
Responsibilities
- Manage large amounts of incoming calls
- Identify and assess customers’ needs to achieve satisfaction
- Build sustainable relationships and trust with customer accounts through open and interactive communication
- Provide accurate, valid and complete information by using the right methods/tools
- Meet personal/customer service team sales targets
- Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
- Keep records of customer interactions, process customer accounts and file documents
- Follow communication procedures, guidelines and policies
- Go the extra mile to engage customers
Skills
- Must be fluent in English and Spanish, both written and verbal
- Proven customer support experience or experience as a customer service representative
- Ability to collaborate and work effectively with colleagues in a team environment
- Strong phone contact handling skills and active listening
- Customer-oriented skills and adaptability
- Excellent communication and presentation skills
- Ability to multi-task, prioritize, and manage time effectively
Job Type: Full-time
Pay: From $50,000.00 per year
Benefits:
- 401(k)
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance
Education:
- High school or equivalent (Preferred)
Experience:
- Customer service: 1 year (Required)
License/Certification:
- Driver's License (Required)
Ability to Relocate:
- Carol Stream, IL 60188: Relocate before starting work (Preferred)
Work Location: In person
Salary : $50,000