What are the responsibilities and job description for the Teravalis Community Steward, Welcome Center position at Howard Hughes Communities?
At Howard Hughes Communities, our mission is to help people discover new ways of experiencing life. We aspire to be the most creatively driven real estate company and are committed to a culture that fosters curiosity and empowers every employee to find their story in this great organization.
About The Role
The Community Steward meets and greets visitors at the Welcome Center, supports builders by directing visitors to model homes, assists with gathering market data, generates reports and completes other duties as assigned by the Welcome Center Manager. This is a Part-Time position, less than 30 hours per week with a minimum of one day during the work week and one weekend shift per week.
What You Will Do
Each employee brings a unique blend of expertise and experience to their role, with the opportunity to continuously grow and make a meaningful impact. To thrive in this position, employees need the following background.
Skills & Experience
We believe in celebrating unique ideas and embracing different points of view. We strive to source, engage, and retain diverse and talented people. We invest in our people through continuous learning opportunities and nurture the exchange of ideas. We cultivate a culture of belonging because better people make better companies, and better companies build better communities.
Personal Characteristics
The Howard Hughes name is synonymous with an unrelenting passion for excellence. While his achievements in aviation and on the silver screen are legendary, it was his investments in real estate that form the foundation of our company. With passion, determination, and limitless imagination, he built one of the great American empires of the 20th century.
Benefits Built For You
At our company, we offer competitive, market-based compensation that rewards performance and supports career growth.
Our comprehensive benefits package designed to support employees at every stage of their career, is focused on holistic wellness – social, emotional, financial, and physical.
Today, our company carries forward the collective legacy of four innovative placemakers—James Rouse, George Mitchell, Victoria Ward, and Howard Hughes—who transformed the idea of what a community can be, envisioning a self-sustaining ecosystem that prizes inclusion, conservation, and innovation and fosters a strong social fabric to improve the lives of all residents, consumers, and tenants. Dedicated to innovative placemaking, Howard Hughes owns, manages, and develops award-winning large-scale master planned communities and mixed-use developments including: The Meriweather District® Columbia, in Maryland; The Woodlands®, The Woodlands Hills®, and Bridgeland® in the Greater Houston, Texas area; Summerlin® in Las Vegas; Teravalis™ in the Phoenix West Valley; and Ward Village® in Honolulu, Hawai'i.
This job description is not meant to be an “all-inclusive” list of the duties and responsibilities of this job. Other related duties and responsibilities may be assigned. Howard Hughes reserves the right to change or modify job duties as necessary based on business necessity.
NOTICE TO THIRD PARTY AGENCIES
Please note that Howard Hughes does not accept unsolicited resumes from recruiters or employment agencies. In the absence of a signed Recruitment Fee Agreement, HHH will not consider or agree to payment of any referral compensation or recruiter fee. In the event a recruiter or agency submits a resume or candidate without a previously signed agreement, HHH explicitly reserves the right to pursue and hire those candidate(s) without any financial obligation to the recruiter or agency. Any unsolicited resumes, including those submitted to hiring managers, are deemed to be the property of Howard Hughes.
About The Role
The Community Steward meets and greets visitors at the Welcome Center, supports builders by directing visitors to model homes, assists with gathering market data, generates reports and completes other duties as assigned by the Welcome Center Manager. This is a Part-Time position, less than 30 hours per week with a minimum of one day during the work week and one weekend shift per week.
What You Will Do
- Warmly and professionally greet/interact with visitors at the Welcome Center, guide them through the community story, and answer general questions about the community, schools, the general area, builders, directions, etc.
- Deliver a detailed presentation about the community’s enriched lifestyle to include the neighborhoods, amenities, events and activities.
- Assist in collecting/recording visitor registration information.
- Act as a liaison between prospective residents and builder sales offices, facilitating seamless communication.
- Assist in answering the telephone and directing calls/answering questions to maintain engagement.
- Follow-up on requests made for information to be mailed, e-mailed, etc.
- Assist in printing and/or preparation of marketing brochure materials for Welcome Center and/or distribution to Realtor offices, special events, etc.
- Provide other clerical support as needed in such areas as filing, database entry, preparation of reports, updating of area information, etc.
- Assist in the preparation of the Welcome Center for daily activities including opening/closing of center, preparation of refreshments for visitors, turning on lights and electronics (monitors, TV’s, etc.,), re- stocking of displays with brochure materials, inserts, etc., monitoring of overall appearance and cleanliness of Welcome House and/or displays, etc.
- Provide feedback to Welcome Center Manager and Sr. Director of Marketing on visitors’ comments, requests, complaints, suggestions for improvements, etc.
- Assist in hosting on-site and off-site events held from time to time for Realtors and/or the public.
- Other duties as assigned.
Each employee brings a unique blend of expertise and experience to their role, with the opportunity to continuously grow and make a meaningful impact. To thrive in this position, employees need the following background.
Skills & Experience
- High School Diploma or equivalent required.
- 1-2 years of experience in Customer Service or Retail Sales preferred.
- 19-28 hours/week—average of 24-26 hours/week (including weekends)
- 9:30am – 6:00pm Monday thru Sunday—structured part time job, must be flexible and willing to work different shifts every week including both weekend days.
- Strong interpersonal and communication skills.
- Highly proficient in MS office applications: Word, excel, outlook—data entry
- Able to quickly pivot between tasks.
- Professional interaction with clients and vendors.
- Build positive working relationships with employees at all levels within the organization.
- Exercise sound judgment when making decisions.
- Work overtime as required.
- Able to meet deadlines as necessary.
- Effectively work with minimal supervision.
- Strong organization and attention to detail skills.
- Exceptional communication skills both verbal and written.
- Good problem solver/creative thinker.
- “Can-do” attitude, pro-active, and resourceful.
We believe in celebrating unique ideas and embracing different points of view. We strive to source, engage, and retain diverse and talented people. We invest in our people through continuous learning opportunities and nurture the exchange of ideas. We cultivate a culture of belonging because better people make better companies, and better companies build better communities.
Personal Characteristics
- Strong communicator and collaborator.
- Critical thinker and problem-solver.
- Customer-focused with a passion for the employee experience.
- Self-starter with a proactive mindset.
- Flexible, highly organized, and detail-oriented.
- Builds networks
- Courage
- Curiosity
- Growth mindset
- Inclusive
- Business insight
- Communicates effectively
- Resourcefulness
The Howard Hughes name is synonymous with an unrelenting passion for excellence. While his achievements in aviation and on the silver screen are legendary, it was his investments in real estate that form the foundation of our company. With passion, determination, and limitless imagination, he built one of the great American empires of the 20th century.
Benefits Built For You
At our company, we offer competitive, market-based compensation that rewards performance and supports career growth.
Our comprehensive benefits package designed to support employees at every stage of their career, is focused on holistic wellness – social, emotional, financial, and physical.
- Competitive 401k plan
- Premium medical, dental, and vision coverage
- Voluntary benefits for unexpected life events
- Generous PTO policy
- Student loan assistance and stipends to assist with lifelong learning
Today, our company carries forward the collective legacy of four innovative placemakers—James Rouse, George Mitchell, Victoria Ward, and Howard Hughes—who transformed the idea of what a community can be, envisioning a self-sustaining ecosystem that prizes inclusion, conservation, and innovation and fosters a strong social fabric to improve the lives of all residents, consumers, and tenants. Dedicated to innovative placemaking, Howard Hughes owns, manages, and develops award-winning large-scale master planned communities and mixed-use developments including: The Meriweather District® Columbia, in Maryland; The Woodlands®, The Woodlands Hills®, and Bridgeland® in the Greater Houston, Texas area; Summerlin® in Las Vegas; Teravalis™ in the Phoenix West Valley; and Ward Village® in Honolulu, Hawai'i.
This job description is not meant to be an “all-inclusive” list of the duties and responsibilities of this job. Other related duties and responsibilities may be assigned. Howard Hughes reserves the right to change or modify job duties as necessary based on business necessity.
NOTICE TO THIRD PARTY AGENCIES
Please note that Howard Hughes does not accept unsolicited resumes from recruiters or employment agencies. In the absence of a signed Recruitment Fee Agreement, HHH will not consider or agree to payment of any referral compensation or recruiter fee. In the event a recruiter or agency submits a resume or candidate without a previously signed agreement, HHH explicitly reserves the right to pursue and hire those candidate(s) without any financial obligation to the recruiter or agency. Any unsolicited resumes, including those submitted to hiring managers, are deemed to be the property of Howard Hughes.
