What are the responsibilities and job description for the Gameday - Premium Seating Concierge position at Houston Texans?
Bring the Premium Experience to Life at NRG Stadium.
As a Gameday - Premium Seating Concierge, you’ll deliver elevated, personalized service to our Club and Suite guests, helping create unforgettable gameday moments during home games and special events.
Our Texans Teammate Habits:
Dedication to the team
Be adaptable
Passion for work
Win with integrity
Own the outcome
Culture: We attract the best and brightest professionals by nurturing core ideals such as character, hard work, discipline, and teamwork. We reward performances and demand a total commitment to excellence and a will to win in everything that we choose to do.
Job Function:
Assist in the execution of superior customer service in all assigned premium seating areas in NRG Stadium (“Stadium”) in an effort to enhance the fan experience during Club home games and other Club-sponsored events as may be assigned.
Duties/Responsibilities:
Duties/Responsibilities:
- Conduct pre- and post-game checks of all premium seating areas of the Stadium.
- Assume station at designated area (i.e., VIP entrance, club level host and concierge desks, suite level, Director’s Club, etc.).
- Greet and welcome Suite and Club level guests as they enter the Stadium.
- Provide information on the Stadium, the Club and the city of Houston to all guests upon request.
- Resolve any service issues encountered by premium product guests on the Suite and Club levels.
- Assist with any special requests received from premium seating guests.
- Assist with premium giveaways as necessary.
- Assist in any other service-related gameday duties as necessary or as may be assigned by the Senior Director of Luxe Services, Luxe Services Manager, Luxe Services Coordinator, Luxe Services Representative, Club Membership Services Manager, Club Seat Membership Coordinators, Club Seat Membership Advisor.
- Perform various other tasks that may be assigned from time to time by Senior Director of Luxe Services.
Position requires routine face-to-face personal interaction with other Club personnel and fans at NRG Stadium and/or NRG Park during Houston Texans football games and other Club events; therefore, job responsibilities must be physically performed in the Club offices and/or at NRG Stadium/NRG Park as may be assigned and not in a telecommuting manner.
Skills Required:
- Outstanding customer service skills.
- Professional demeanor and appearance.
- Strong interpersonal skills with ability to think creatively in solving customer service issues.
- Ability to work effectively in a team environment as well as on an individual basis as situation dictates.
- Strong attention to detail and follow-through.
- Job requires walking around and standing for prolonged periods of time in various Club premises in and around NRG Stadium and NRG Park, as may be assigned.
Education/Experience:
- Bachelor’s degree from a four-year accredited college or university preferred.
- High School Diploma required.
- Prior customer service experience strongly preferred.
Title: Gameday - Premium Seating Concierge
FLSA Status: Part-Time, Non-Exempt
Department: Texans Luxe
Reports to: Senior Director of Luxe Services
Please note that while resumes of all candidates will be considered, as a way for the Texans organization to acknowledge and reciprocate the tremendous support given the Team by local fans and the local community in general, qualified candidates with permanent addresses in the Houston metropolitan and surrounding areas will be given first consideration whenever possible.
If your skills and experience match our available position requirements, a Human Resources representative will contact you directly. Due to the volume of resumes received by the Houston Texans, we are unable to provide updates on the status of individual applications.
We are an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, sexual orientation, age, disability, gender identity, marital or veteran status, or any other protected class.