What are the responsibilities and job description for the Membership Services Advisor position at Houston Texans?
The Houston Texans are in a season of growth and are seeking an individual for the position of Membership Services Advisor.
Our Texans Teammate Habits:
Dedication to the team
Be adaptable
Passion for work
Win with integrity
Own the outcome
Culture: We attract the best and brightest professionals by nurturing core ideals such as character, hard work, discipline, and teamwork. We reward performances and demand a total commitment to excellence and a will to win in everything that we choose to do.
Basic Function:
- Responsible for providing exceptional customer service to all ticket holders of the Club's events at Reliant Stadium.
- Support and oversee communications for a client book of 1500 season ticket accounts.
Job Function (Duties & Responsibilities):
- Deliver outstanding customer service and establish a relationship with Texans season ticket members.
- Guide members through the yearly season ticket renewal and seat relocation process.
- Answer inbound Texans service line phone calls while assisting customers with ticketing and game day questions.
- Troubleshoot day of event ticketing and seating issues alongside gameday staff.
- Make outbound phone calls and send emails/SMS messages to season ticket members to inquire about on field experiences, request payments and update members on stadium or operation changes.
- Follow up with all ticket members to ensure their visits to Reliant Stadium events are enjoyable and free of issues.
- Manage customer service issues around all ticketing events, initiatives, and programs, including but not limited to Draft Day, Training Camp, Field Day, and other exclusive season ticket holder events.
- Visit season ticket members in person to deliver gifts and handle all concerns accordingly.
- Encourage season ticket members to respond to season ticket correspondences, inquiry forms and surveys in a timely manner.
- Assist with all mailing and invoicing projects as directed.
- Perform various other tasks that may be assigned from time to time by Ticketing departmental leadership.
- Assist Club and Club staff in a professional manner on all Texans gamedays, LSSE Events, LOVB Volleyball Houston Events and duties within the Business operations offices.
Subject to reasonable accommodations, position requires routine face-to-face personal interaction with other Club personnel; therefore, many job responsibilities must be physically performed in the Club’s offices on a regular basis and not in a telecommuting manner.
Skills Required:
- Strong desire and ability to provide highest level of customer service to all fans.
- Working knowledge and prior work experience utilizing Ticketmaster, Archtics or other ticketing software.
- Proficiency in use of Microsoft Office software applications.
- Strong organizational and time management skills with ability to prioritize and manage multiple tasks in a high-energy environment.
- Effective verbal and written communication skills.
- Strong interpersonal skills and the ability to create and maintain solid working relationships at all levels across the organization and externally.
- Excellent attention to detail and an ability to produce high-quality, accurate work within designated deadlines.
- Ability to maintain confidential and/or proprietary information.
- Ability and internal drive to demonstrate a winning attitude and a strong work ethic in the performance of all job responsibilities.
Education/Experience:
- Bachelor’s degree from a four-year accredited college or university preferred.
- High School Diploma required.
- Prior sports industry experience preferred.
Title: Membership Services Advisor
FLSA Status: Non-Exempt
Department: Ticketing
Reports to: Director of Membership Services
Please note that while resumes of all candidates will be considered, as a way for the Texans organization to acknowledge and reciprocate the tremendous support given the Team by local fans and the local community in general, qualified candidates with permanent addresses in the Houston metropolitan and surrounding areas will be given first consideration whenever possible.
If your skills and experience match our available position requirements, a Human Resources representative will contact you directly. Due to the volume of resumes received by the Houston Texans, we are unable to provide updates on the status of individual applications.
We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, sexual orientation, age, disability, gender identity, marital or veteran status, or any other protected class.