What are the responsibilities and job description for the E-Commerce Assistant, Museum Store (FT) position at Houston Museum of Natural Science?
Position: E-Commerce Assistant, Museum Store
Employment Status: Full Time, Hourly, Non-Exempt
Job Summary:
To match the extensive variety of the exhibitions, the Houston Museum of Natural Science offers items to delight all ages and tastes. In addition to the flagship store at the entrance of the museum, Museum Store staff also operate temporary stores in conjunction with special exhibitions. The physical stores and online store generate vital revenue for the museum which is a nonprofit educational organization.
The Houston Museum of Natural Science’s Museum Store is looking for a friendly and enthusiastic individual to join our team!
The E-Commerce Assistant is responsible for online order fulfillment and other e-commerce site operations. This position also plays a key role in customer service, store operations and office management. Accuracy in order fulfillment and documentation is critical to this position. The individual in this position will have the opportunity to gain experience in various e-commerce, inventory management and sales processes.
The E-Commerce Assistant works closely with other Museum Store staff, including the Director of Purchasing, Inventory Manager and Museum Store Director.
Essential duties and positions include:
- Fulfill, label and package orders for shipping or customer pickup
- Ensure online orders are fulfilled in a timely, precise manner
- Complete order and shipping documentation accurately
- Contact customers as needed for pickup orders
- Resolve shipping and return issues
- Provide dimensions and weights of all items for the e-commerce site
- Maintain a safe, clean and organized work environment
- Assist in store operations as needed, including inventory and promotional events
- Collaborate with other museum departments
- Other duties as assigned
Knowledge, Skills and Abilities:
- High level of attention to detail and accuracy, with dedication to quality
- Manage own time effectively
- Comfortable in an environment that changes from a slow to fast-pace workflow
- Flexible to adjust tasks as day-to-day priorities change
- Alert and able to respond quickly in time-sensitive situations
- Excellent interpersonal and communication skills for interacting with customers and colleagues
- Excellent customer service skills
- Prior experience with retail software a plus
- Relevant volunteer or work experience is preferred
Requirements:
- Moderate physical activity required
- Able to lift up to 45 pounds
- Able to ascend and descend one flight of stairs
- Able to operate a desktop computer, mobile computer, scanner, scale and other equipment
- Arrive to work on time
- Must comply with the museum’s COVID-19 protocols
Perks of working at HMNS Include:
- Medical, dental, vision and life/disability insurance offered to full-time employees following 60-day waiting period
- *For staff who enroll in the Medical plan, enrollment in Wondr Health (a digital weight loss program) is offered at no cost to eligible employees, spouses and covered dependents over age 18.
- 401K plan enrollment available to eligible employees who complete one year of service
- Free individual-level HMNS membership
- Free access to Museum exhibits, Cockrell Butterfly Center, Burke Baker Planetarium, Giant Screen Theater and satellite facilities
- Discounted programming, including museum summer camp
- Free staff parking
- Predominately daytime hours (some evenings may be required)
Application Instructions:
Send resumes to jobs@hmns.org by January 12, 2024.
No phone calls, please.
HMNS does not respond to inquiries regarding application status.
The Houston Museum of Natural Science is an EEO Employer.
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