What are the responsibilities and job description for the Operations Administrator (RN) position at Houston Methodist?

FLSA STATUS
Non-exempt

QUALIFICATIONS

EDUCATION

EXPERIENCE

Five years hospital experience in nursing; for HM internal, four years experience in nursing which includes HM performance that demonstrates progressive leadership abilities, i.e. charge nurse responsibilities

LICENSES AND CERTIFICATIONS
Required

RN - Registered Nurse - Texas State Licensure - Texas Board of Nursing_PSV Compact Licensure – Must obtain permanent Texas license within 60 days (if establishing Texas residency) and
BLS - Basic Life Support or Instructor (AHA) - American Heart Association and
NVCRISIS - Nonviolent Crisis Intervention or Instructor (CPI) - Crisis Prevention Institute and
Magnet-ANCC recognized certification (HM)

SKILLS AND ABILITIES

Demonstrates the skills and competencies necessary to safely perform the assigned job, determined through on-going skills, competency assessments, and performance evaluations
Sufficient proficiency in speaking, reading, and writing the English language necessary to perform the essential functions of this job, especially with regard to activities impacting patient or employee safety or security
Ability to effectively communicate with patients, physicians, family members and co-workers in a manner consistent with a customer service focus and application of positive language principles
Demonstrates successful conflict resolution in a timely manner with patients, families, physicians and other healthcare team members
Demonstrates professionalism and consistently models excellent customer service skills
Ability to work effectively in a fast-paced environment
Demonstrates flexibility and adaptability in the workplace
Demonstrates problem solving skills to include investigation, identification of cause(s) and development of corrective action

ESSENTIAL FUNCTIONS

PEOPLE ESSENTIAL FUNCTIONS

Assigns available personnel, assesses triage assignments and makes appropriate modifications during the shift as necessary. Plans and coordinates staffing needs for the next shift and assesses needs for the following shift.
Role models interprofessional communication, which includes active listening and teaching, communicating organizational information and all aspects of administrative and clinical practice in a respectful and positive way when interacting with staff.
Conducts fair and consistent leadership skills for effective team dynamics and teambuilding strategies through problem resolution and coaching. Supports policy adherence and provides disciplinary measures when appropriate. Assists with staff stress management as needed.
Improves department score for turnover/retention/employee engagement.

SERVICE ESSENTIAL FUNCTIONS

Coordinates and expedites the admission/discharge, transfer and bed control process to optimize patient flow. Monitors and facilitates smooth and timely patient flow to ensure process efficiency. Provide bed assignments support as needed with designee.
Oversees the activity in hospital operations during their shift. Manages administrative issues effectively, informs and documents pertinent information to Executive On Call, executive staff, directors and managers
Partners with public relations to manage outside media.
Troubleshoots problems and/or issues regarding patient/family care, visitors, and facility issues on off shifts and weekends. Drives service standards and activities to improve department score for patient satisfaction, through role modeling and fostering accountability.

QUALITY/SAFETY ESSENTIAL FUNCTIONS

Monitors and analyzes work methods, staff scheduling and make appropriate adjustments, to assure a high level of service quality and cost effectiveness
Maintains awareness/responsiveness of all emergency codes and disaster preparedness, coordinating when critical situations occur. Role models situational awareness, using teachable moments to improve safety.
Participates and/or leads and facilitates department process improvements.

FINANCE ESSENTIAL FUNCTIONS

Attends daily care coordination rounds to facilitate patient progression. Manages bed closures and staffing allocation/cancellations to optimize efficiencies and reduce overtime.
Implements department strategies to achieve financial target and staffing needs. Mentors others to do the same through timely documentation of care, decreasing length of stay, optimizing efficiency, minimizing incidental overtime, and other areas as appropriate.

GROWTH/INNOVATION ESSENTIAL FUNCTIONS

Serves as a mentor/role model and actively participates in hospital quality, service and shared governance councils, making recommendations for improvements within and across departments/units, committees, and quality improvement initiatives. Supports change initiatives and adapts to unexpected changes.
Seeks opportunities to identify developmental needs of self and staff and takes appropriate action. Ensures own career discussions occur with appropriate management. Completes and updates the individual development plan (IDP) on an on-going basis.

SUPPLEMENTAL REQUIREMENTS

WORK ATTIRE

ON-CALL*

*Note that employees may be required to be on-call during emergencies (ie. Disaster, Severe Weather Events, etc) regardless of selection below.

TRAVEL**

**Travel specifications may vary by department**

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Operations Administrator (RN)