What are the responsibilities and job description for the Client Relations Representative position at Houston Humane Society?
Position Overview:
The purpose of this position is to serve as receptionist at Houston Humane Society, to perform office duties related to patient care and treatment, and to provide miscellaneous support to the Veterinary Care Manager and veterinary team. These service functions include, but are not limited to, maintenance of veterinary medical records, accounts, cash processing and data entry. This position requires a practical knowledge of veterinary organization and services, the basic rules and regulations governing visitors and animal patient treatment, a practical knowledge of the standard procedures and veterinary records.
Principal Duties and Responsibilities:
Provide friendly, quality customer care to the patients and clients of Houston Humane Society.
Schedule appointments in Shepherd Vet, obtaining all necessary data concerning the patient and owner.
Prepare needed forms in advance of client’s arrival. Complete required forms such as new client form, patient form, consent forms, estimates, payment agreements, etc. and obtain all necessary information.
Check clients in and out – greet all clients in a professional, friendly, hospitable manner.
Smile
Make eye contact
Discharge patients. Review paperwork for completeness of information, make new appointments or note changes in patient status as necessary. Enter charges and set up future reminders in system. Present clients with medications, instructions.
Collect clients’ fees, make change, process credit card transactions and assist in making count of cash drawer, run end of day transactions.
Perform over-the-counter selling of merchandise veterinary items. Exercise technical knowledge of products sold and demonstrate salesmanship abilities. Explain and demonstrate products, answer questions concerning products purchase/use.
Perform other duties as assigned.
Qualifications & Skills:
Must have a High School Education or GED. A minimum of one year on the job training in a veterinary clinic environment and performing veterinary technician responsibilities can be considered.
Fluently speak, read, and write English with some basic computer entry skills required.
Interact with fellow employees and clients in a professional, courteous and respectful manner.
Possession of strong organizational skills.
Knowledge of hospital procedures and operating instructions for making appointments, assembling patient medical records, relaying information regarding patient’s condition, and compiling and submitting data on patients treated.
Knowledge of the spelling and meaning of commonly used terminology of veterinary medicine to accurately record results of tests etc.
Requires strong client service skills. Must be friendly. Personal contacts are with pet owners affected by a variety of problems, visitors and other healthcare team members. Considerable tact and diplomacy is required.
Salary.com Estimation for Client Relations Representative in Houston, TX
$37,958 to $46,494
If your compensation planning software is too rigid to deploy winning incentive strategies, it’s time to find an adaptable solution.
Compensation Planning
Enhance your organization's compensation strategy with salary data sets that HR and team managers can use to pay your staff right.
Surveys & Data Sets
What is the career path for a Client Relations Representative?
Sign up to receive alerts about other jobs on the Client Relations Representative career path by checking the boxes next to the positions that interest you.
Position Overview: Are you a compassionate and motivated professional, ready to make a meaningful impact on the lives of animals and the people who care fo...more
Position Overview The Development Coordinator is a member of the development team responsible for providing administrative and operational support to the D...more
Position Overview: The Shelter Veterinary Technician plays a critical role in the intake and care of animals at the Houston Humane Society. This position i...more
Position Overview: To use good customer service skills in working with Adopters throughout the adoption process and place animals available for adoption in...more
Position Overview: Are you a compassionate and motivated professional, ready to make a meaningful impact on the lives of animals and the people who care fo...more
TNP, an award-winning and nationally recognized civil engineering consulting firm, has an immediate, full-time position opening for a Client Relations Mana...more
