Adoption Counselor

Position Overview:

To use good customer service skills in working with Adopters throughout the adoption process and place animals available for adoption into loving homes. Have a love for animals and the adoption process.  Be able to process all adoption paperwork thru all stages.  Work with animals, customers and volunteers in a professional, friendly manner. 

Principal Duties and Responsibilities:

• Greet Visitors and help them throughout the sign in and adoption process  
• Answer phone calls, check messages and respond to emails in the Adoption Department mailbox daily
• Take photos of new animals as they arrive in the Adoption Department, download and place in Pet Point under animal
• Make kennel cards and place on proper kennel of animals
• Place animal paperwork in proper cabanas and kennel room binders 
• Check inventory weekly on available animals for adoption
• Clean kennel cards, along with adopted, stray hold, project dog stickers
• Help customers bring in donations then complete, sign and copy donation receipt 
• Move dogs & cats to service center, clinic, kennels or recovery area
• Recognize when an animal is sick and inform Adoption Manager, email clinic so that they may be checked quickly and spread of disease or illness is kept to a minimum
• Go over and explain the Adoption Application with potential adopters and verify all information on application is correct and true
• Process animal and potential adopters paperwork in Pet Point and AVI systems throughout the surgery, exit exam, illness and adoption process
• Handle meet n greets with adopters and our animals & meet n greets with adopter’s dogs and HHS dog(s)
• Be able to explain adoption paperwork and medical chart on adopted animals and direct them to the clinic for rabies tag and dewormer
• Enter surgery notes into AVI on animals
• Select animals for Pet of the Day, TV, U-tube video or slide show
• Make sure doors are unlocked at 11:00 am and locked at close of day
• Go over outcome paperwork with Adopter and collect adoption fee
• Clean up after animals when necessary

Supervision Received:

The Shelter Director and/or Adoption Supervisor will oversee all Adoption Counselor staff on a daily basis. 

Supervision Exercised:

To oversee that all visitors and volunteers are following HHS guidelines.

Qualifications & Skills: 

• Friendly disposition
• Be able to read English fluently
• Good communication skills
• Organization skills
• Be able to lift up to 50 lbs.
• 1 year experience handling money
• Experience working with animals
• Be able to read animal behavior and recognize signs of common sickness
• Be able to follow protocol, procedures and adoption guidelines
• Have good work ethic
• Be able to use good judgment during certain circumstances
• Be able to work well with other staff and volunteers
• Follow instructions and complete task
• Basic computer skills
• Good phone skills
• Basic camera/photo skills