What are the responsibilities and job description for the Receptionist FT position at Houston Eye Associates?
LOCATION: 455 School St., Ste 47, Tomball Texas 77375. Some travel required with doctor to our Pearland location once a week.
POSITION SUMMARY
Contributes to the organization by overseeing the various tasks of the front desk. The Receptionist will assist patients in-person and over-the-phone with checking-in and out, scheduling appointments, verifying insurance, processing payments, handling copays, and other tasks while providing exemplary customer service.
ESSENTIAL DUTIES & RESPONSIBILITIES
To provide superior patient care services, treating all patients and guests with compassion and respect.
Greets all patients and guests with a smile and helpful manner.
Communicates effectively with others including but not limited to patients, guests, colleagues and physicians.
Provide patients with necessary instructions or directions.
Process patient documentation and update patient demographics with accuracy.
Triage incoming calls promptly and in a pleasant manner. Review all phone messages and return calls timely and/or direct messages to appropriate person.
Verify insurance and determine if prior authorizations or referrals are required for upcoming appointments.
Close-out daily batches promptly and with accuracy.
Maintains a clean and organized waiting room and work area.
Travel may be required to surrounding HEA offices to provide front desk coverage when needed.
Must meet and adhere to HEAs policies and procedures, uphold to the highest ethical principles and patient confidentiality. Complies with all State and Federal regulations.
Other duties as assigned based on business operational needs.
SUPERVISORY RESPONSIBILITIES
No supervisor responsibilities.
We Proudly Offer:
- Continuing Education including JCAHPO & ABOC
- Holidays & Paid Time Off
- Bereavement Leave
- Superior Benefits Package:
- Medical
- Dental
- 401(K)
- Free Life Insurance & LTD
- Eye Care Benefits & Optical Discounts
Equal Opportunity Employer M/F/H/V
Qualifications:
COMPETENCIES
EDUCATION High School Diploma or equivalent
CERTIFICATIONS & LICENSES None Required.
EXPERIENCE One (1) year office experience. Two (2) years medical office experience preferred. Bilingual Spanish preferred.