What are the responsibilities and job description for the IT Support Administrator position at Houston Dynamo FC?
COMPANY BACKGROUND
The Houston Dynamo Football Club (HDFC) is a multi-faceted organization dedicated to inspiring and supporting soccer participation and growth in Houston, TX and beyond. The Club’s brands include men's and women's professional teams - the Houston Dynamo (MLS) and Houston Dash (NWSL), a development academy, Houston Dynamo Dash Charities, as well as Shell Energy Stadium and Houston Sports Park.
The Club has a rich history, including MLS Cup titles (2006, 2007) and in-season tournament championships for both the Dynamo (2018) and Dash (2020) and is focused on building toward the next championships, inspiring and uniting the city of Houston through the sport of soccer and community outreach, and creating the most inclusive sporting experience and diverse fan base in the city and state.
The Club has a rich history, including MLS Cup titles (2006, 2007) and in-season tournament championships for both the Dynamo (2018) and Dash (2020) and is focused on building toward the next championships, inspiring and uniting the city of Houston through the sport of soccer and community outreach, and creating the most inclusive sporting experience and diverse fan base in the city and state.
PURPOSE OF THE JOB
The Houston Dynamo Football Club is seeking a Full-Time IT Support Administrator. The IT Support Administrator will be responsible for on-site and remote technical support for all Houston Dynamo FC entities including event coverage for events in Shell Energy Stadium. The position will serve as the front line of support for end user hardware and software, conduct trainings, user onboardings and off-boardings, and contribute to technology projects in support of the IT department. The administrator will drive value for internal stakeholders by providing high quality, hands on support for users and ensuring a functional and efficient technology environment.
The technician must be a self-starter capable of working independently with minimal supervision, quickly identifying and resolving issues as they arise. This role reports internally to the Director of IT and collaborates closely with stadium operations, broadcast teams, and other technical personnel to ensure all systems are functioning optimally.
DUTIES AND RESPONSIBILITIES
- Support the organization by tracking, managing, and responding to user support requests
- Provide timely and professional IT customer support to staff in-person or remotely by phone, email, or remote support tools per established policies and procedures
- Diagnose, repair, install, configure, and maintain end-user technology such as PC and Mac desktops/laptops, mobile devices, printers, copiers, and peripherals
- Support approved end-user software applications, including third-party applications, and perform software installations and updates
- Perform system administration tasks including account provisioning/de-provisioning, computer imaging, email setup, and distribution list/security group management
- Maintain detailed service and maintenance records, inventory information, and knowledgebase articles using helpdesk ticketing and inventory software
- Maintain spare parts and supplies inventory for printers, desktops, and laptops
- Participate as a project team member in IT projects and implementations
- Create, update, and maintain documentation as required
- Provide end-user training and instruction on systems, applications, security best practices, and company/IT policies in order to maximize end-user productivity
- Maintain confidentiality with regard to the information being processed, stored, or accessed by the end-users on the network
- Maintain knowledge of company policies and procedures to monitor and promote compliance and make recommendations on updates and revisions
- Other duties as assigned
QUALIFICATION REQUIREMENTS
- Experience: One (1) or more years of professional experience in an enterprise IT environment
- Education: AA in IT or BS in Computer Science or a related field preferred, applicable experience and certifications may be considered in lieu of a degree
- Licenses or certificates: CompTIA A , CompTIA Network , CompTIA Security , CCNA, or Microsoft Certifications preferred
KNOWLEDGE, SKILLS, ABILITIES, AND OTHER ATTRIBUTES
- Ability to install, configure, maintain, and troubleshoot computers, mobile devices, networks, and applications
- Knowledge of Microsoft 365, Windows Desktop and Server OS, MacOS, iOS, and Android
- Knowledge of cybersecurity best practices
- Understanding of enterprise networking and systems administration
- Strong communication skills, both verbal and written; must be able to effectively communicate technical information to both technical and non-technical personnel
- Ability to work nights and weekends and some holidays on rotation as required by event needs
- Detailed, results oriented, and proactive
- Must be able to learn quickly, problem solve, and self-teach when needed
- Demonstrate the ability to successfully work in a team, build relationships, develop trust and credibility with stakeholders across the organization
- A self-starter with positive, winning approach, incorporating integrity, confidentiality and discretion
- Ability to work as a self-starter and at times work with little supervision to resolve connectivity issues as they arise
- Ability to multitask, prioritize and make efficient decisions
- Strong work ethic with an attention to detail and willingness to learn
- Ability to strive in high-pressure environment while multitasking several responsibilities
- Maintains Organizational Core Competencies.
ORGANIZATIONAL CORE COMPETENCIES
- Accountable – Holds themselves (and when appropriate others) accountable for achieving goals and objectives.
- Collaborative – Works collaboratively with others to achieve organizational outcomes.
- Progressive – Open minded, accepting, creative, and innovative in approach.
- Values Driven – Being ethical in decision making and operating with professional integrity.
- Agile – Achieves personal and organizational success within a changing, dynamic and complex environment. Ability to handle ambiguity.
OTHER INFORMATION
Diverse candidates of all backgrounds are welcome, and the Club seeks individuals passionate about sport, inspiring the city and devoted to the organization's growth. While duties and responsibilities vary across positions, we are seeking individuals who are accountable, collaborative, progressive, agile and ethical/values driven.
We are an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.