What are the responsibilities and job description for the Child Support Enforcement Aide position at Houston County, MN?
Salary : $48,734.40 - $64,230.40 Annually
Location : Caledonia, MN
Job Type: Full-time
Job Number: 2026-00103
Department: Public Health and Human Services Department
Opening Date: 07/15/2026
Closing Date: 7/31/2026 4:30 PM Central
Description
2026 wage range: $23.43 - $30.88/hour (hiring range - $23.43 - $26.00/hour), plus benefits.
Application deadline: 4:30 p.m., Friday, July 31, 2026
Houston County is seeking qualified applicants for the full-time position of Child Support Enforcement Aide. This position serves as the front-line contact for the Child Support section of Public Health & Human Services along with providing caseload management assistance to the Child Support Officers.
**INTERESTED CANDIDATES MUST ALSO APPLY TO THE MINNESOTA MERIT SYSTEM**
PLEASE SEE THE APPLICATION INSTRUCTIONS AT THE BOTTOM OF THIS ANNOUNCMENT.
Position Purpose and Distinguishing Characteristics
The Child Support Enforcement Aide is responsible for performing a variety of tasks related to Child Support services. Primary responsibilities include acting as a front-line contact for the Child Support Office and completing subsequent case intake duties; assisting the Child Support Officers with on-going case management and other clerical duties as assigned.
A majority of the Child Support Enforcement Aide duties are performed independently but in accordance to standard policies, procedures and/or protocols. The Child Support Enforcement Aide works closely with the Child Support Officers, income maintenance and social services staff, and others; and maintains all requisite relevant legal documentation.
Essential Duties
Essential Duties Estimated % TimeIntake
This description provides the general list of responsibilities and is not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required of this position and classification. It is intended only as an illustration of the various types of work performed. This position description is subject to change as the needs of the employer and requirements of the position change.
Qualifications
Employment Standards
Education and experience
N/A
Essential Knowledge/Skills/Abilities
Pre-Employment
Data Notice
Persons with Disabilities
The above is a general listing of job duties. Essential and non-essential functions may vary by individual position. Reasonable accommodations may be available for both essential and non-essential job duties.
In compliance w/ the Americans with Disabilities Act the following represents the Physical/Environmental Demands and Work Environment
FUNCTION
N/A
<25%
25% - 49%
50% - 74%
>74%
Office Environment
X
Sitting
X
Standing, Walking
X
Simultaneous/Repetitive Hand Movements
X
Typing/Data Entry
X
Close Vision (Near Acuity)
X
Distance Vision (Far Acuity)
X
Color Vision (ability to identify and distinguish colors)
X
Accommodation (ability to adjust the eye to bring an object into sharp focus)
X
Hearing/Speech
X
Sedentary (Exert up to 10 pounds of force)
X
Light (Exert up to 20 pounds of force)
X
Lifting, carrying or pushing of objects up to twenty-five (25) pounds
X
Lifting, carrying or pushing of objects up to fifty (50) pounds
X
Lifting or pushing of objects over fifty (50) pounds
X
Adverse movements such as overhead, bending, reaching
X
NOTICE: A County employee in this position may encounter not public data as defined by Minnesota or federal law in the course of their position. Any access to not public data should be strictly limited to accessing the data that is necessary to fulfill the defined job duties. While data is being accessed, the employee shall take reasonable measures to ensure the not public data is not accessed by unauthorized individuals. Once the work purpose to access the data is reasonably finished, the employee must properly store and secure the not public data in accordance with applicable County policies as well as Minnesota and federal law. All employees are expected to become familiar with and comply with the requirements of the County's Data Practices and Data Security Policies. A breach of these policies may lead to disciplinary action against the employee.
Status: Non-Exempt
Job Category: Office/Clerical
Banding: B22
Labor Group: AFSCME
Reviewed: 07.2022, 02.2025
PLEASE NOTE: APPLYING FOR THIS POSITION REQUIRES TWO APPLICATIONS BE SUBMITTED
Houston County is an Equal Opportunity Employer
2025 SUMMARY OF EMPLOYEE BENEFITS
(AFSCME Union Employees of Houston County)
The following is only a summary of benefits and information contained in Houston County's Personnel Policy or Collective Bargaining Agreements. Specific provisions relating to collective bargaining agreements or special rules established for particular departments are not covered here.
Vacation
Full-time employees earn paid vacation in accordance with the following schedule, which is based on years of continuous service:
Years Employed Hours Earned
0 - 1 3.08 hr./pay period, = 10 days per year
2 - 5 3.70 hr./pay period, = 12 "
6 - 10 4.31 hr./pay period, = 14 "
11 - 15 4.93 hr./pay period, = 16 "
16 - 20 5.54 hr./pay period, = 18 "
21 - 25 6.16 hr./pay period, = 20 "
26 6.76 hr./pay period, = 22 "
Part-time employees scheduled to work 20 or more hours per week earn pro rata vacation benefits.
Sick Leave
Full-time employees earn 3.70 hours of paid sick leave for each payroll period, which equals approximately 12 days per year.
Part-time employees who work 20 or more hours per week earn pro rata sick leave.
HOLIDAYS
Thirteen days during the work year are considered paid holidays for full-time employees. These holidays include New Year's Day, Martin Luther King, Jr. Day, Presidents' Day, Spring Holiday, Memorial Day, Juneteenth, Independence Day, Labor Day, Veterans Day, Thanksgiving Day, Friday after Thanksgiving, Christmas Eve, and Christmas Day. In the event that a holiday falls on a Saturday, the preceding Friday is considered a paid holiday. If a holiday falls on a Sunday, then the holiday will be observed on Monday.
Part-time employees, who work 20 or more hours a week, earn pro rata holiday pay.
Insurance
Houston County currently offers eligible employees a high deductible health plan with an employer funded HSA/VEBA option. 2025 employee premiums are $54.52 per month for single coverage and $426.12 per month for family coverage. Medica is our insurance provider.
The County also has a term life insurance program for employees, which provides a $10,000 death benefit at no cost for full-time workers. For a minimal amount, dependent coverage is also available; $5,000 on spouses; and $2,500 on minor children.
PLEASE NOTE: Part-time employees who work 20 or more hours a week may elect to enroll in the insurance benefits with the County, paying a pro-rated portion of the monthly premium cost for the elected coverage.
The effective date for insurance coverage will be the 1st of the month following 30 days of employment. For example, if a new employee starts on the 10th of November, the effective date for insurance coverage will be January 1st.
PENSION
All employees earning over $5,100.00 annually, are automatically enrolled in PERA (Public Employees Retirement Association). This is a mandatory pension plan to which all employees contribute 6.50% of their gross earnings. The employer matches this contribution plus an additional 1.00% on behalf of the employee. You are vested after working 60 months and are eligible to receive a pension upon retirement. Your PERA retirement benefit is a product of your age, average salary and years of credited service. For more information, go to:
ADDITIONAL BENEFITS
There are also several voluntary plans which employees may choose to take part in:
Dental Insurance
Additional/Spousal/Dependent Life Insurance
Deferred Compensation
Long-term Disability
Critical Illness
Accident Insurance
This is a generalization of the benefits available through Houston County.
01
Do you have previous experience working in a human services or other public agency? How many years?)
Location : Caledonia, MN
Job Type: Full-time
Job Number: 2026-00103
Department: Public Health and Human Services Department
Opening Date: 07/15/2026
Closing Date: 7/31/2026 4:30 PM Central
Description
2026 wage range: $23.43 - $30.88/hour (hiring range - $23.43 - $26.00/hour), plus benefits.
Application deadline: 4:30 p.m., Friday, July 31, 2026
Houston County is seeking qualified applicants for the full-time position of Child Support Enforcement Aide. This position serves as the front-line contact for the Child Support section of Public Health & Human Services along with providing caseload management assistance to the Child Support Officers.
**INTERESTED CANDIDATES MUST ALSO APPLY TO THE MINNESOTA MERIT SYSTEM**
PLEASE SEE THE APPLICATION INSTRUCTIONS AT THE BOTTOM OF THIS ANNOUNCMENT.
Position Purpose and Distinguishing Characteristics
The Child Support Enforcement Aide is responsible for performing a variety of tasks related to Child Support services. Primary responsibilities include acting as a front-line contact for the Child Support Office and completing subsequent case intake duties; assisting the Child Support Officers with on-going case management and other clerical duties as assigned.
A majority of the Child Support Enforcement Aide duties are performed independently but in accordance to standard policies, procedures and/or protocols. The Child Support Enforcement Aide works closely with the Child Support Officers, income maintenance and social services staff, and others; and maintains all requisite relevant legal documentation.
Essential Duties
Essential Duties Estimated % TimeIntake
- Assist Child Support Officers in collecting personal and financial client information
- Process applications/referrals, public assistance mandates
- Explain application procedures to individuals and assist individuals in completing child support services forms
- Initiate interstate child support cases, including requesting out of state assistance
- Load existing court orders into record system
- Assist Child Support Officers
- Initiate/follow-up on income withholding notices to employer
- Verify/ locate information received through PRISM
- Contact/follow-up on leads to locate parents
- Gather medical information including uninsured medical/dental expenses; verify insurance
- Assist in identifying and locating absent parents and their financial status via inquiries to other agencies, individuals, and employers and input data into PRISM
- Respond to client complaints
- Inform clients of their rights including their right of appeal
- Arrange interviews and appointments for genetic testing of alleged fathers, mothers and children. Responsible for Chain of Custody of samples to testing facility
- Initiate outgoing correspondence
- Input client data into appropriate record system/perform clerical functions as assigned including composing correspondence and draft reports as needed
- Maintain PRISM records/reports, prepare closed files/records
- Assist with financial/accounting tasks and monitoring payment compliance- including making Cost of Living calculations, arrears adjustments, processing injured spouse claims processing on-site payments
- Research policy as requested (state, federal)
- Maintain file documentation, monitor data retention in compliance with Minnesota and federal law
- Maintain/order office supplies including DNA test kits
This description provides the general list of responsibilities and is not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required of this position and classification. It is intended only as an illustration of the various types of work performed. This position description is subject to change as the needs of the employer and requirements of the position change.
Qualifications
Employment Standards
Education and experience
- Two years of study at an accredited two or four year college/university with an emphasis in the behavioral sciences or related field (23 quarter credits or 16 semester credits)
- Two years of experience as a community service aide or similar experience in a private non-profit agency or other public agency
- Two years of successful clerical experience in a social services/human services agency
- Three years of successful clerical experience and/or experience working with the public, or the equivalent
- Minnesota DHS Child Support Enforcement Aide Merit qualified
- Pass a criminal history/background check
N/A
Essential Knowledge/Skills/Abilities
Pre-Employment
- Knowledge of interviewing techniques and skills in conducting interviews
- Ability to accurately and rapidly process detailed information
- Knowledge of available agency and community resources
- Knowledge of basic mathematics
- Ability to organize and coordinate job activities
- Ability to remain objective
- Ability to relate to people in an appropriate manner
- Ability to establish and maintain effective working relationships with clients, public, co-workers, and agency administration
- Ability to establish and maintain accurate and systematic records
- Ability to express ideas clearly
- Ability to comprehend written and verbal instructions
- Ability to communicate effectively, both orally and in writing
- Working knowledge of MMIS, MAXIS, PRISM, CaseWorks
- Working knowledge of PHHS Department programs, operations, policies and procedures
Data Notice
Persons with Disabilities
The above is a general listing of job duties. Essential and non-essential functions may vary by individual position. Reasonable accommodations may be available for both essential and non-essential job duties.
In compliance w/ the Americans with Disabilities Act the following represents the Physical/Environmental Demands and Work Environment
FUNCTION
N/A
<25%
25% - 49%
50% - 74%
>74%
Office Environment
X
Sitting
X
Standing, Walking
X
Simultaneous/Repetitive Hand Movements
X
Typing/Data Entry
X
Close Vision (Near Acuity)
X
Distance Vision (Far Acuity)
X
Color Vision (ability to identify and distinguish colors)
X
Accommodation (ability to adjust the eye to bring an object into sharp focus)
X
Hearing/Speech
X
Sedentary (Exert up to 10 pounds of force)
X
Light (Exert up to 20 pounds of force)
X
Lifting, carrying or pushing of objects up to twenty-five (25) pounds
X
Lifting, carrying or pushing of objects up to fifty (50) pounds
X
Lifting or pushing of objects over fifty (50) pounds
X
Adverse movements such as overhead, bending, reaching
X
NOTICE: A County employee in this position may encounter not public data as defined by Minnesota or federal law in the course of their position. Any access to not public data should be strictly limited to accessing the data that is necessary to fulfill the defined job duties. While data is being accessed, the employee shall take reasonable measures to ensure the not public data is not accessed by unauthorized individuals. Once the work purpose to access the data is reasonably finished, the employee must properly store and secure the not public data in accordance with applicable County policies as well as Minnesota and federal law. All employees are expected to become familiar with and comply with the requirements of the County's Data Practices and Data Security Policies. A breach of these policies may lead to disciplinary action against the employee.
Status: Non-Exempt
Job Category: Office/Clerical
Banding: B22
Labor Group: AFSCME
Reviewed: 07.2022, 02.2025
PLEASE NOTE: APPLYING FOR THIS POSITION REQUIRES TWO APPLICATIONS BE SUBMITTED
- Submit your application to the Minnesota Merit System for Child Support Enforcement Aide by going to: and clicking on job posting: Child Support Enforcement Aide (936-OC) no later than 4:30 p.m., Friday, July 31, 2026.
- Submit your online application to Houston County on or before the posted deadline by clicking the green "APPLY" button on this page. Please attach a cover letter and copies of any applicable licenses/certifications to your application file. If special accommodations are needed to complete the application for employment form, please contact the Houston County Personnel Office at 507.725.5822.
Houston County is an Equal Opportunity Employer
2025 SUMMARY OF EMPLOYEE BENEFITS
(AFSCME Union Employees of Houston County)
The following is only a summary of benefits and information contained in Houston County's Personnel Policy or Collective Bargaining Agreements. Specific provisions relating to collective bargaining agreements or special rules established for particular departments are not covered here.
Vacation
Full-time employees earn paid vacation in accordance with the following schedule, which is based on years of continuous service:
Years Employed Hours Earned
0 - 1 3.08 hr./pay period, = 10 days per year
2 - 5 3.70 hr./pay period, = 12 "
6 - 10 4.31 hr./pay period, = 14 "
11 - 15 4.93 hr./pay period, = 16 "
16 - 20 5.54 hr./pay period, = 18 "
21 - 25 6.16 hr./pay period, = 20 "
26 6.76 hr./pay period, = 22 "
Part-time employees scheduled to work 20 or more hours per week earn pro rata vacation benefits.
Sick Leave
Full-time employees earn 3.70 hours of paid sick leave for each payroll period, which equals approximately 12 days per year.
Part-time employees who work 20 or more hours per week earn pro rata sick leave.
HOLIDAYS
Thirteen days during the work year are considered paid holidays for full-time employees. These holidays include New Year's Day, Martin Luther King, Jr. Day, Presidents' Day, Spring Holiday, Memorial Day, Juneteenth, Independence Day, Labor Day, Veterans Day, Thanksgiving Day, Friday after Thanksgiving, Christmas Eve, and Christmas Day. In the event that a holiday falls on a Saturday, the preceding Friday is considered a paid holiday. If a holiday falls on a Sunday, then the holiday will be observed on Monday.
Part-time employees, who work 20 or more hours a week, earn pro rata holiday pay.
Insurance
Houston County currently offers eligible employees a high deductible health plan with an employer funded HSA/VEBA option. 2025 employee premiums are $54.52 per month for single coverage and $426.12 per month for family coverage. Medica is our insurance provider.
The County also has a term life insurance program for employees, which provides a $10,000 death benefit at no cost for full-time workers. For a minimal amount, dependent coverage is also available; $5,000 on spouses; and $2,500 on minor children.
PLEASE NOTE: Part-time employees who work 20 or more hours a week may elect to enroll in the insurance benefits with the County, paying a pro-rated portion of the monthly premium cost for the elected coverage.
The effective date for insurance coverage will be the 1st of the month following 30 days of employment. For example, if a new employee starts on the 10th of November, the effective date for insurance coverage will be January 1st.
PENSION
All employees earning over $5,100.00 annually, are automatically enrolled in PERA (Public Employees Retirement Association). This is a mandatory pension plan to which all employees contribute 6.50% of their gross earnings. The employer matches this contribution plus an additional 1.00% on behalf of the employee. You are vested after working 60 months and are eligible to receive a pension upon retirement. Your PERA retirement benefit is a product of your age, average salary and years of credited service. For more information, go to:
ADDITIONAL BENEFITS
There are also several voluntary plans which employees may choose to take part in:
Dental Insurance
Additional/Spousal/Dependent Life Insurance
Deferred Compensation
Long-term Disability
Critical Illness
Accident Insurance
This is a generalization of the benefits available through Houston County.
01
Do you have previous experience working in a human services or other public agency? How many years?)
- No public sector experience
- 1 - 2 years <
Salary : $48,734 - $64,230