Senior Staff Analyst (Director's Office)

POSITION OVERVIEW

APPLICATIONS ACCEPTED FROM: ALL PERSONS INTERESTED

SERVICE LINE/SECTION: Director's Office/Office of the Chief of Staff
REPORTING LOCATION: 611 Walker, 25th Floor
WORKDAYS & HOURS: MONDAY - FRIDAY 8AM - 5PM*
* Subject to change

DESCRIPTION OF DUTIES/ESSENTIAL FUNCTIONS

This Senior Staff Analyst position supports Houston Public Work’s (HPW’s) commitment to improving how our internal operations function every day. Operating within the Office of the Chief of Staff, the Senior Staff Analyst evaluates internal workflows, investigates operational challenges, and works collaboratively with teams across the organization to implement improvements that enhance clarity, efficiency, and consistency. The role focuses on analyzing internal business processes, supporting the adoption of redesigned workflows, and developing data-driven insights and dashboards that help leaders make informed decisions.
The Senior Staff Analyst also plays a key role in the development and implementation of Standard Operating Procedures (SOPs), ensuring that internal procedures reflect current practices, regulatory requirements, and organizational priorities. This position requires strong analytical skills, judgment, communication, and the ability to work effectively with both frontline staff and senior leadership.

• Investigates internal operational issues and evaluates workflows to identify inefficiencies, bottlenecks, risks, and improvement opportunities.
• Conducts detailed process mapping, workflow assessments, and root-cause analyses for medium- to high-complexity operations.
• Reviews current-state workflows, designs future-state workflows that improve internal efficiency, consistency, and compliance.
• Applies continuous-improvement methodologies (Lean concepts, PDCA, Kaizen, Six Sigma principles) to develop sustainable, actionable solutions.
• Conducts gemba-style observations and process walkthroughs to validate findings and better understand day-to-day realities.

• Extracts, integrates, and analyzes operational and performance data from multiple sources to support process investigations.
• Builds and maintains dashboards, visualizations, and analytical reports using Power BI, Excel, and other tools.
• Interprets qualitative and quantitative data to identify trends and support recommendations.
• Prepares concise, executive-ready presentations, reports, and briefing materials for leadership.
• Collaborates with Service Lines and City departments to support the implementation of redesigned internal workflows.
• Facilitates cross-functional workshops, process walkthroughs, and working groups to build consensus around proposed improvements.
• Translates improved workflows into clear, accurate, standardized SOPs in partnership with subject matter experts.
• Ensures SOPs reflect updated internal operational practices and meet organizational or compliance requirements.
• Partners with HPW Service Lines and COH departments to align internal workflows and resolve cross-functional issues.
• Represents the Chief of Staff Office in meetings, provides updates, and communicates recommendations professionally.
• Gathers operational information, prepares responses, and supports documentation or correspondence as needed.
• Leads or supports strategic initiatives and special assignments focused on internal continuous improvement and organizational effectiveness.
• Conducts research, compiles data, and develops recommendations for senior leadership.
• Manages confidential information with discretion and professionalism.

Skills and Abilities:

• Strong skills in data extraction, integration, and analysis
• Ability to develop dashboards using Power BI, Excel, and related analytics tools
• Advanced workflow mapping, process analysis, and organizational problem-solving
• Knowledge of continuous-improvement methodologies (Lean, PDCA, Kaizen, Six Sigma concepts)
• Ability to interpret and apply policies, procedures, and operational guidelines
• Excellent written and verbal communication skills, including executive-level reporting
• Ability to manage multiple complex assignments independently
• Strong judgment and ability to handle sensitive or confidential information
• Skilled in facilitating cross-functional collaboration and building consensus

WORKING CONDITIONS
The position is physically comfortable; the individual has discretion about walking, standing, etc. There are no major sources of discomfort, i.e., essentially normal office environment with acceptable lighting, temperature and air conditioning.

This is a Department of Public Works Emergency Management position at the Tier II Level.

MINIMUM REQUIREMENTS

EDUCATION REQUIREMENTS
Requires a Bachelor's degree in Business Administration, Public Administration or a field directly related to the type of work being performed.

Graduate degrees related to the type of work to be performed may substitute for the experience requirement on a year-for-year basis.

EXPERIENCE REQUIREMENTS
Five years of professional administrative, financial or analytical experience related to the type of work being performed are required.

Professional experience related to the type of work to be performed may substitute for the education requirement on a year-for-year basis.

LICENSE REQUIREMENTS
None

PREFERENCES

The ideal candidate will demonstrate:

• Hands-on experience conducting workflow investigations, process mapping, and root-cause analysis for internal operations.
• Ability to design future-state workflows, including decision points, controls, and handoff structures.
• Experience applying continuous-improvement methodologies to internal processes.
• Ability to extract, transform, and analyze data from varied systems or datasets.
• Proficiency in building dashboards and visualizations (Power BI strongly preferred).
• Experience guiding departments through workflow redesign, SOP development, and implementation support.
• Ability to lead cross-functional working groups and facilitate improvement workshops.
• Exposure to change management practices such as readiness assessments, communication planning, and adoption tracking.
• Ability to translate operational needs into clear processes and well-structured SOPs.
• Experience supporting internal operations within large, complex organizations.
• Understanding of policy interpretation, compliance requirements, and operational governance.
• Strong critical thinking with the ability to address complex internal workflow challenges.

**Preference shall be given to eligible veteran applicants provided such persons possess the qualifications necessary for competent discharge of the duties involved in the position applied for, such persons are among the most qualified candidates for the position, and all other factors in accordance with Executive Order 1-6.**

GENERAL INFORMATION

SELECTION / SKILLS TESTS REQUIRED
Department may administer skills assessment test.

SAFETY IMPACT POSITION Yes
If yes, this position is subject to random drug testing and if a promotional position, candidate must pass an assignment drug test.

SALARY INFORMATION
Factors used in determining the salary offered include the candidate's qualifications as well as the pay rates of other employees in this classification.

PAY GRADE 28

APPLICATION PROCEDURES
Only online applications will be accepted for this City of Houston job and must be received by the Human Resources Department during active posting period. Applications must be submitted online at: www.houstontx.gov .

To view your detailed application status, please log-in to your online profile by visiting: http://agency.governmentjobs.com/houston/default.cfm or call (832-393-6737).

If you need special services or accommodations, call (832-393-6737). (TTY 7-1-1)

If you need login assistance or technical support call 855-524-5627.

Due to the high volume of applications received, the Hiring Department will contact you directly, should you be selected to advance in our recruitment process.

All new and rehires must pass a pre-employment drug test and are subject to a physical examination and verification of information provided.

EOE Equal Opportunity Employer
The City of Houston is committed to recruiting and retaining a diverse workforce and providing a work environment that is free from discrimination and harassment based upon any legally protected status or protected characteristic, including but not limited to an individual's sex, race, color, ethnicity, national origin, age, religion, disability, sexual orientation, genetic information, veteran status, gender identity, or pregnancy.

The city offers a competitive benefits program, including competitively priced health coverage and a defined contribution pension plan. Benefits include:

• Medical
• Dental
• Vision
• Wellness
• Supplemental Insurance
• Life insurance
• Long-term disability
• Retirement pension
• 457 deferred compensation plan
• Employee Assistance Program
• 10 days of vacation each year
• 13 city holidays, plus one floating holiday
• Compensable Sick Leave
• Personal Leave
• Flexible schedules
• Hybrid-Telework for eligible positions
• Professional development opportunities
• Transportation/parking plan
• Section 125 pretax deductions
• Dependent Care Reimbursement Plan
• Paid Prenatal, Parental and Infant Wellness Leaves
• Healthcare Flexible Spending Account

For plan details, visit http://www.houstontx.gov/hr/benefits.html

Closing Date/Time: 5/26/2026 11:59 PM Central