What are the responsibilities and job description for the Customer Service Representative I (Automotive Parts) position at HOUSTON AIRPORT SYSTEM?
POSITION OVERVIEW
Applications accepted from: ALL PERSONS INTERESTED
Division: Parts
Work Location: Various*
Workdays and Hours: Various (may require working weekends, holidays, and shifts) *
*Subject to change
DESCRIPTION OF DUTIES / ESSENTIAL FUNCTIONS
The mission of the Fleet Management Department is to provide the City of Houston with the best value, fleet management services. To accomplish Fleet’s mission and our vision of being recognized as the best managed fleet in the country, we are actively seeking a Customer Service Representative I. The Customer Service Representative I is a Tier I position and can make an immediate impact and add value towards the achievement of these goals. For further information pertaining to the Fleet Management Department, please visit: Who is the Fleet Management Department?
The duties of the Customer Service Representative I include but is not limited to:
WORKING CONDITIONS
The position is physically comfortable most of the time with occasional periods of stooping, bending and/or light lifting of materials of up to 50 pounds. There are occasional minor discomforts from exposure to less-than-optimal temperature and air conditions. General office conditions. May require long periods of standing and walking.
MINIMUM REQUIREMENTS
MINIMUM EDUCATIONAL REQUIREMENTS
Requires a high school diploma or a GED.
MINIMUM EXPERIENCE REQUIREMENTS
Six months of administrative or customer service related experience is required.
Substitution : An Associate's degree may be substituted for the experience requirement.
MINIMUM LICENSE REQUIREMENTS
Must have a valid Texas driver's license and comply with the City of Houston's policy on driving (AP 2-2).
PREFERENCES
Preference will be given to candidates with previous AUTOMOTIVE PARTS EXPERIENCE and sourcing agriculture parts for John Deere, New Holland, Toro, Kubota and Alamo in a retail or maintenance environment. Knowledge of Microsoft programs and M5 experience is a plus. Candidates able to work independently and possess excellent interpersonal, communication & computer skills are also desired.
**Preference shall be given to eligible veteran applicants provided such persons possess the qualifications necessary for competent discharge of the duties involved in the position applied for, such persons are among the most qualified candidates for the position, and all other factors in accordance with Executive Order 1-6.**
GENERAL INFORMATION
SELECTION/SKILLS TESTS REQUIRED
None. However, the department may administer a skills assessment review.
SAFETY IMPACT POSITION - YES
Yes, this position is subject to random drug testing and if a promotional position, candidate must pass an assignment drug test.
SALARY INFORMATION
Factors used in determining the salary offered include the candidate's qualifications as well as the pay rates of other employees in this classification. The minimum to midpoint of this salary range is:
Salary Range - Pay Grade 13
APPLICATION PROCEDURES
Only online applications will be accepted for this City of Houston job and must be received by the Human Resources Department during active posting period. Applications must be submitted online at: www.houstontx.gov . To view your detailed application status, please log-in to your online profile by visiting: http://agency.governmentjobs.com/houston/default.cfm or call 832.393.6120.
If you need special services or accommodations, call 832.393.6120. (TTY 7-1-1)
If you need login assistance or technical support call 855-524-5627.
Due to the high volume of applications received, the Hiring Department will contact you directly, should you be selected to advance in our recruitment process.
All new and rehires must pass a pre-employment drug test and are subject to a physical examination and verification of information provided.
EOE Equal Opportunity Employer
The City of Houston is committed to recruiting and retaining a diverse workforce and providing a work environment that is free from discrimination and harassment based upon any legally protected status or protected characteristic, including but not limited to an individual's sex, race, color, ethnicity, national origin, age, religion, disability, sexual orientation, genetic information, veteran status, gender identity, or pregnancy.
The city offers a competitive benefits program, including competitively priced health coverage and a defined contribution pension plan. Benefits include:
Closing Date/Time: 8/4/2026 11:59 PM Central
Applications accepted from: ALL PERSONS INTERESTED
Division: Parts
Work Location: Various*
Workdays and Hours: Various (may require working weekends, holidays, and shifts) *
*Subject to change
DESCRIPTION OF DUTIES / ESSENTIAL FUNCTIONS
The mission of the Fleet Management Department is to provide the City of Houston with the best value, fleet management services. To accomplish Fleet’s mission and our vision of being recognized as the best managed fleet in the country, we are actively seeking a Customer Service Representative I. The Customer Service Representative I is a Tier I position and can make an immediate impact and add value towards the achievement of these goals. For further information pertaining to the Fleet Management Department, please visit: Who is the Fleet Management Department?
The duties of the Customer Service Representative I include but is not limited to:
- Order, receive, stock, distribute, and complete inventory of surplus property for internal & external customers.
- Transport automotive parts to internal and external customers.
- Research, analyze, and resolve standard customer problems & inquiries by various forms of communication i.e. phone, email, in person, etc.
- Assist in the operation of "Just In Time" warehouse storage areas, receiving areas, or inventory controls and material management facility.
- Performs other duties as needed.
WORKING CONDITIONS
The position is physically comfortable most of the time with occasional periods of stooping, bending and/or light lifting of materials of up to 50 pounds. There are occasional minor discomforts from exposure to less-than-optimal temperature and air conditions. General office conditions. May require long periods of standing and walking.
MINIMUM REQUIREMENTS
MINIMUM EDUCATIONAL REQUIREMENTS
Requires a high school diploma or a GED.
MINIMUM EXPERIENCE REQUIREMENTS
Six months of administrative or customer service related experience is required.
Substitution : An Associate's degree may be substituted for the experience requirement.
MINIMUM LICENSE REQUIREMENTS
Must have a valid Texas driver's license and comply with the City of Houston's policy on driving (AP 2-2).
PREFERENCES
Preference will be given to candidates with previous AUTOMOTIVE PARTS EXPERIENCE and sourcing agriculture parts for John Deere, New Holland, Toro, Kubota and Alamo in a retail or maintenance environment. Knowledge of Microsoft programs and M5 experience is a plus. Candidates able to work independently and possess excellent interpersonal, communication & computer skills are also desired.
**Preference shall be given to eligible veteran applicants provided such persons possess the qualifications necessary for competent discharge of the duties involved in the position applied for, such persons are among the most qualified candidates for the position, and all other factors in accordance with Executive Order 1-6.**
GENERAL INFORMATION
SELECTION/SKILLS TESTS REQUIRED
None. However, the department may administer a skills assessment review.
SAFETY IMPACT POSITION - YES
Yes, this position is subject to random drug testing and if a promotional position, candidate must pass an assignment drug test.
SALARY INFORMATION
Factors used in determining the salary offered include the candidate's qualifications as well as the pay rates of other employees in this classification. The minimum to midpoint of this salary range is:
Salary Range - Pay Grade 13
APPLICATION PROCEDURES
Only online applications will be accepted for this City of Houston job and must be received by the Human Resources Department during active posting period. Applications must be submitted online at: www.houstontx.gov . To view your detailed application status, please log-in to your online profile by visiting: http://agency.governmentjobs.com/houston/default.cfm or call 832.393.6120.
If you need special services or accommodations, call 832.393.6120. (TTY 7-1-1)
If you need login assistance or technical support call 855-524-5627.
Due to the high volume of applications received, the Hiring Department will contact you directly, should you be selected to advance in our recruitment process.
All new and rehires must pass a pre-employment drug test and are subject to a physical examination and verification of information provided.
EOE Equal Opportunity Employer
The City of Houston is committed to recruiting and retaining a diverse workforce and providing a work environment that is free from discrimination and harassment based upon any legally protected status or protected characteristic, including but not limited to an individual's sex, race, color, ethnicity, national origin, age, religion, disability, sexual orientation, genetic information, veteran status, gender identity, or pregnancy.
The city offers a competitive benefits program, including competitively priced health coverage and a defined contribution pension plan. Benefits include:
- Medical
- Dental
- Vision
- Wellness
- Supplemental Insurance
- Life insurance
- Long-term disability
- Retirement pension
- 457 deferred compensation plan
- Employee Assistance Program
- 10 days of vacation each year
- 13 city holidays, plus one floating holiday
- Compensable Sick Leave
- Personal Leave
- Flexible schedules
- Hybrid-Telework for eligible positions
- Professional development opportunities
- Transportation/parking plan
- Section 125 pretax deductions
- Dependent Care Reimbursement Plan
- Paid Prenatal, Parental and Infant Wellness Leaves
- Healthcare Flexible Spending Account
Closing Date/Time: 8/4/2026 11:59 PM Central